Customer Testimonials

On my wife’s initial visit, sales-person Gabby sold her on the dealership and sales process. Then when we both returned to test a vehicle, Bryan was very patient and attentive in answering our questions and helping us find an Outback with features that met our needs (why would anyone buy anything but a Subaru Outback?). He was able to show us the financing options with clear details, printed off. We were able to call back with our decision, and he immediately located a vehicle at a nearby dealership with our specifications. When we returned, after he called to say ... Read More

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DealerRater - Nov 13, 2026

On my wife’s initial visit, sales-person Gabby sold her on the dealership and sales process. Then when we both returned to test a vehicle, Bryan was very patient and attentive in answering our questions and helping us find an Outback with features that met our needs (why would anyone buy anything but a Subaru Outback?). He was able to show us the financing options with clear details, printed off. We were able to call back with our decision, and he immediately located a vehicle at a nearby dealership with our specifications. When we returned, after he called to say that it was on the lot, the final process was non-pressured and relaxed. We were not interested in an extended warrantee, and it was no problem. Bryan gave us a brief overview of the electronics and paired my wife’s phone to the vehicle. We are encouraged to come back to have any questions answered in a couple of weeks. However, we hope to take advantage of the online education available about the 2026 model. Maybe all of our questions will be answered!

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Sam was especially helpful.

I’ve never had an experience quite like this when buying a car in the past! From the moment I walked through the doors at Subaru of Olathe, I was just blown away by the kindness and genuinely welcoming nature of the staff. Never once was there a disingenuous swindle. Instead, I was met with true and genuine interest for my needs and a committed desire to fill them. I walked in needing a car and walked out with two trusted new friends (hello Derrion and Jamal!), and a safe, beautiful, incredible new car. They say that customer service is ... Read More

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Google - Nov 5, 2026

I’ve never had an experience quite like this when buying a car in the past! From the moment I walked through the doors at Subaru of Olathe, I was just blown away by the kindness and genuinely welcoming nature of the staff. Never once was there a disingenuous swindle. Instead, I was met with true and genuine interest for my needs and a committed desire to fill them. I walked in needing a car and walked out with two trusted new friends (hello Derrion and Jamal!), and a safe, beautiful, incredible new car. They say that customer service is a lost art. That’s simply not true at Subaru of Olathe. If you want to be treated with genuine kindness, a strong desire to meet your needs (and within your budget!), and respect, look no further than Subaru of Olathe. I’d never buy a car anywhere else ever again!

We were traveling from Colorado back to Maine and realized we had a problem that had to be repaired. We called Olathe Service and spoke to one helpful person after another. Service was wonderful - Sam Greenup and so many others got us back on the road in no time. Thank you Olathe Subaru service team!!!

I was extremely pleased with my purchase of a used 4Runner from Olathe Subaru. It was close to two years ago and the salesman was Oscar Mares. Great guy and he went above and beyond to ensure everything was correct. I had looked for months for a clean 4Runner online. They were by far the most transparent and honest dealership I talked with. Oscar even helped arrange shipping the vehicle to me. It arrived perfect and was better than the pictures showed. It’s been almost two years now and I’m very happy with it. I sweated buying a ... Read More

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Google - Oct 28, 2026

I was extremely pleased with my purchase of a used 4Runner from Olathe Subaru. It was close to two years ago and the salesman was Oscar Mares. Great guy and he went above and beyond to ensure everything was correct. I had looked for months for a clean 4Runner online. They were by far the most transparent and honest dealership I talked with. Oscar even helped arrange shipping the vehicle to me. It arrived perfect and was better than the pictures showed. It’s been almost two years now and I’m very happy with it. I sweated buying a vehicle online, but Oscar made it easy and I’m grateful for such a transaction with an honest dealership, that is very rare these days. Thanks Oscar!

We are on a road trip with our BMW 525i and we blew a radiator hose on 35 going south pulled off on the exit and limped it to just outside of this dealership. Christina greeted us and ushered us to Hector to see if there was anything they could do to help. He walked out to our car to check the situation. They didn’t have the parts but secured us an appointment for Saturday am at a shop that could get us back on the road! We are so thankful to everyone there trying their best to help a ... Read More

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Google - Oct 23, 2026

We are on a road trip with our BMW 525i and we blew a radiator hose on 35 going south pulled off on the exit and limped it to just outside of this dealership. Christina greeted us and ushered us to Hector to see if there was anything they could do to help. He walked out to our car to check the situation. They didn’t have the parts but secured us an appointment for Saturday am at a shop that could get us back on the road! We are so thankful to everyone there trying their best to help a stranded motorist. I would recommend anyone I know to this dealership!

Jen was absolutely fantastic! She was incredibly knowledgeable, straightforward, and honest throughout the entire process. She answered all of our questions honestly and made us feel confident in our decision without any pressure. I went with my girlfriend’s dad, who used to sell used cars for a living, and even he said this was the best car-buying experience he could have imagined. That speaks volumes! If you’re looking for someone who genuinely knows what they’re doing and treats you with honesty and respect, ask for Jen. We couldn’t have asked for a better experience!

I bought a used Forester Sport from Subaru of Olathe and worked with Philip Tady, and it was the easiest car-buying experience I’ve ever had! Because Olathe is a non-commission dealership, I never felt pushed or steered toward anything. Philip answered every question, let me test drive the car and compare two vehicles side by side, and gave me the time I needed to decide. The price was transparent and matched what I’d been quoted, and he was upfront about what was and wasn’t included. He also handled my financing quickly and kept me updated the whole ... Read More

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Google - Oct 15, 2026

I bought a used Forester Sport from Subaru of Olathe and worked with Philip Tady, and it was the easiest car-buying experience I’ve ever had! Because Olathe is a non-commission dealership, I never felt pushed or steered toward anything. Philip answered every question, let me test drive the car and compare two vehicles side by side, and gave me the time I needed to decide. The price was transparent and matched what I’d been quoted, and he was upfront about what was and wasn’t included. He also handled my financing quickly and kept me updated the whole way. If you want a straightforward, low-pressure experience, I highly recommend Subaru of Olathe and asking for Philip.

I have worked with the Subaru of Olathe team now for a few years and I’m on my 3rd vehicle. I have never experienced such a thorough team. I never feel pressured, everyone is so kind, supportive and responsive! Kevin has such a great team! I have worked with Ariel every time and she is amazing. I will recommend this dealership to any and everyone

Such a remarkable experience purchasing our Subaru Ascent at Subaru of Olathe! Once we found out we were having twins, we knew we needed a vehicle with more space for our growing family. With an upcoming move we completed the entire process remotely, and the team made everything incredibly easy from start to finish. Communication was great, everyone was friendly and professional, and they were quick to respond to all of our questions. They really took the time to understand our needs and work with us to make sure we found the right vehicle for our family. Buying a car ... Read More

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Google - Oct 9, 2026

Such a remarkable experience purchasing our Subaru Ascent at Subaru of Olathe! Once we found out we were having twins, we knew we needed a vehicle with more space for our growing family. With an upcoming move we completed the entire process remotely, and the team made everything incredibly easy from start to finish. Communication was great, everyone was friendly and professional, and they were quick to respond to all of our questions. They really took the time to understand our needs and work with us to make sure we found the right vehicle for our family. Buying a car online can feel overwhelming, but they made the entire experience smooth, convenient, and stress-free. We couldn’t be happier and would absolutely recommend Subaru of Olathe to anyone looking for a team that is responsive, accommodating, and genuinely great to work with. Thank you for making such an important purchase for our growing family such a positive experience!

About a year and a half ago, Subaru of Olathe told I had to replace all my tire pressure sensors at the same time, for $700. I went to Discount Tire and they replaced only the defective one for $60. In May 2026, Subaru of Olathe quoted me $5,500 to replace a failed catalytic converter. I got an aftermarket one installed for $1,900 instead. In September 2026, I booked a $277 CVT Fluid service online. I was also emailed a $303 (including tax) estimate on the morning I checked-in my car. Then, I was charged $519. Subaru of Olathe told me the online price must have been wrong. I ... Read More

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Google - Oct 4, 2026

About a year and a half ago, Subaru of Olathe told I had to replace all my tire pressure sensors at the same time, for $700. I went to Discount Tire and they replaced only the defective one for $60. In May 2026, Subaru of Olathe quoted me $5,500 to replace a failed catalytic converter. I got an aftermarket one installed for $1,900 instead. In September 2026, I booked a $277 CVT Fluid service online. I was also emailed a $303 (including tax) estimate on the morning I checked-in my car. Then, I was charged $519. Subaru of Olathe told me the online price must have been wrong. I showed them their estimate from that morning, and they said that's wrong too. Lastly, they tried to upsell me a new battery, but I just bought a brand new one 8 months ago.

If I could leave zero stars I would. Getting ahold of the service department is impossible. This is the third occasion I’ve had the pleasure of trying to contact service only to have the call answered by someone not even working in the building and unable to get anyone to answer the phone in service. I’ve had issues with my power window occasionally not rolling up all the way. Service previously told me how to reset the window and that is no longer working-so now here my car sits with a window that won’t roll up and ... Read More

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Google - Oct 3, 2026

If I could leave zero stars I would. Getting ahold of the service department is impossible. This is the third occasion I’ve had the pleasure of trying to contact service only to have the call answered by someone not even working in the building and unable to get anyone to answer the phone in service. I’ve had issues with my power window occasionally not rolling up all the way. Service previously told me how to reset the window and that is no longer working-so now here my car sits with a window that won’t roll up and no guidance for the weekend. Good thing the Lee’s summit Subaru and Van Subaru dealerships actually answer their phones ❤️

I had to have work done on my Subaru, that was covered by Subaru of America because of repair problem that was caused by another Subaru dealership in Kansas City. Subaru of Olathe was amazing, they were so kind and professional. I will buy my next Subaru from them because of the way they treated and helped me. I highly recommend Olathe Subaru!!!!!

Took my 2012 Outback in to have window issues fixed. They put the experience part on first to find out that's not what the problem was. So had to pay for the less expensive part as well to fix it. Couldn't understand why they wouldn't go the other way first even with the possibility of the less expensive part breaking the more expensive part. They also lost a piece to remove my door panel. Which we were lucky enough they found one because there were only 2 in the US. I hand a grease plam print in my seat ... Read More

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Google - Sep 30, 2026

Took my 2012 Outback in to have window issues fixed. They put the experience part on first to find out that's not what the problem was. So had to pay for the less expensive part as well to fix it. Couldn't understand why they wouldn't go the other way first even with the possibility of the less expensive part breaking the more expensive part. They also lost a piece to remove my door panel. Which we were lucky enough they found one because there were only 2 in the US. I hand a grease plam print in my seat which they did clean as well. I had to make 3 trips to get it right. I got a loaner car while the cleaned my seats and fixed the part for the door panel. They have to do better when handling older cars because some parts you obviously dont have readily available.

What are the worst service departments I've ever dealt with

Had a fantastic experience buying my new TrailSeeker, and I especially want to give a shoutout to Bryan Carter. Bryan was straightforward, helpful, and never made me feel pressured throughout the process. What really earned my respect happened after we had already completed the paperwork. Something changed that worked in my favor, and instead of just letting the original deal stand, Bryan reached back out and had us redo the paperwork so I got the better deal. He easily could have said nothing, and I probably never would have known. That kind of honesty goes a long way when you'... Read More

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Google - Sep 25, 2026

Had a fantastic experience buying my new TrailSeeker, and I especially want to give a shoutout to Bryan Carter. Bryan was straightforward, helpful, and never made me feel pressured throughout the process. What really earned my respect happened after we had already completed the paperwork. Something changed that worked in my favor, and instead of just letting the original deal stand, Bryan reached back out and had us redo the paperwork so I got the better deal. He easily could have said nothing, and I probably never would have known. That kind of honesty goes a long way when you're making a purchase this big. I ended up with a vehicle I absolutely love, a payment I'm happy with, and an experience that was far better than the stereotypical dealership experience. If you're looking for a vehicle, I'd absolutely recommend asking for Bryan Carter. I'd happily work with him again. 10/10 dealership, everyone else was just as great. Ive never had such a good experience buying a car anywhere else.

Car battery died and car wouldn’t start 1 day after service when they said it was checked and good and did a 120k mile service. The guy told me that the repairs would only take one day. He was confused when I called him the next day and never apologized but said “let’s just say tomorrow” Not pleased. They should have known about that battery since that was part of the 120k service that I paid almost 1300 for I hate dealerships but I particularly dislike these people today

My salesman Bryan Carter was very kind, efficient and explained every step of the process. I completed everything over the phone, and I came into the office and signed my paperwork. I am very pleased with the customer service and the overall experience at Subaru.

I used to hate buying new cars and car salesmen, at least until i went to Subaru of Olathe and was helped by Derrion. He was knowledgeable, kind, and made me feel like we were working together and he had my best interest at heart. Not like he was trying to pull a fast one on me. If the car industry is in need of a role model look no further than Derrion Brooks at Olathe Subaru!

After everything we’ve been through with vehicles over the past three years, I can honestly say that buying a car was something we were absolutely dreading. Thankfully, Jaylen Britton and the team at Olathe Subaru completely changed that experience for us. Over the past three years, we’ve gone through two vehicles. So, when we found ourselves needing to purchase yet another vehicle, we were understandably stressed and exhausted by the entire car-buying process. Since we had to start over anyway, we decided to seriously look into making the jump to an EV. We spent days researching, watching reviews, ... Read More

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Google - Sep 6, 2026

After everything we’ve been through with vehicles over the past three years, I can honestly say that buying a car was something we were absolutely dreading. Thankfully, Jaylen Britton and the team at Olathe Subaru completely changed that experience for us. Over the past three years, we’ve gone through two vehicles. So, when we found ourselves needing to purchase yet another vehicle, we were understandably stressed and exhausted by the entire car-buying process. Since we had to start over anyway, we decided to seriously look into making the jump to an EV. We spent days researching, watching reviews, and comparing just about every electric vehicle available. After all that research, we landed on the Subaru Trailseeker Touring. Then came the part we were dreading most: dealing with the sales process. We started with a simple email asking if they had one in inventory. Jaylen responded quickly, confirmed that it was available, and offered to set up a test drive. I called him and explained exactly what we were looking for: we wanted to get in and out, no games, no BS. I also gave him a little background on everything we had been through with our previous vehicles. Jaylen immediately offered to get as much of the process handled ahead of time as possible. We completed the credit application through the website, and within minutes he called me back and said to come in. He told me that if we liked the vehicle, he could have us out of there in about 20 minutes. And he kept his word. We absolutely loved the Trailseeker, and the rest of the process was incredibly fast and easy. The paperwork was handled digitally, everything was straightforward, and before we knew it, we were done. We even had a separate tech advisor whose job was to walk us through the new EV and give us helpful tips and tricks before we left. The entire experience was such a huge sigh of relief after everything we’ve dealt with over the past few years. This was, without question, the best car-buying experience I’ve ever had. I genuinely believe we’ve found where all of our future vehicle purchases will be made. Huge thanks to Jaylen Britton and everyone at Olathe Subaru. I can’t recommend them enough!

Easiest car purchase of my life so far! Ariel was an awesome saleswoman and pricing was solid and transparent. So happy with my new Subaru!

The car buying experience was the easiest we've had. Jenn was our sales agent and she was friendly, knowledgeable and efficient. We also had great interactions with Joshua and Austin. Zero pressure to buy anything. Over a 2-day period we spent a total of 2 hours at the dealership. That included test drives, loan applications, trade-in appraisal and signing paperwork. They were able to get us a better loan rate and we couldn't be happier with the experience.

What started as a great experience has turned into a frustrating headache. Customer service SHOULD be at the forefront of the dealership's responsibilities, but it's not. Communication IS an extension of customer service, and they fail at it, too. Initially, we thought this dealership was a positive and pleasant exception to the automotive saies industry, but we were wrong. We bought a 'certified' pre-owned vehicle 6/25/26 and it had to go in their shop not even a month after we purchased it. We finally got it back in August. They did a multi-point inspection and their report flagged the ... Read More

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Google - Aug 28, 2026

What started as a great experience has turned into a frustrating headache. Customer service SHOULD be at the forefront of the dealership's responsibilities, but it's not. Communication IS an extension of customer service, and they fail at it, too. Initially, we thought this dealership was a positive and pleasant exception to the automotive saies industry, but we were wrong. We bought a 'certified' pre-owned vehicle 6/25/26 and it had to go in their shop not even a month after we purchased it. We finally got it back in August. They did a multi-point inspection and their report flagged the rear axle assembly in yellow (caution) and the brakes/rotors in red (fail). They gave the car back to us saying it was stuff that was needed eventually, but not right now. We refused to take the car until the repairs were completed. They did the rotors and the brakes, but refused to do the rear axle assembly. They fought us until their 3 month 3K warranty expired. We finally took it to our mechanic and he reported it would cost $1K to address the axle assembly. I guess we're paying out of pocket for something that should've been address before we bought it. I will NEVER do business here again.

Samuel G. Was a great customer service rep. Extremely knowledgeable and thorough and kind. He went above and beyond. Thanks!

I was extremely disappointed with my experience at Subaru of Olathe. What should have been an exciting car-buying experience was instead frustrating and uncomfortable. The salesperson made me feel small simply for asking about negotiating the price. He responded in a demeaning way, saying that if he could give me $500 off, he would give everyone $500 off. He also emphasized that they don't work on commission—which honestly showed in the lack of urgency and how long it often took to get responses to my texts. Communication in person wasn't much better. At one point he gave me an ... Read More

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Google - Aug 16, 2026

I was extremely disappointed with my experience at Subaru of Olathe. What should have been an exciting car-buying experience was instead frustrating and uncomfortable. The salesperson made me feel small simply for asking about negotiating the price. He responded in a demeaning way, saying that if he could give me $500 off, he would give everyone $500 off. He also emphasized that they don't work on commission—which honestly showed in the lack of urgency and how long it often took to get responses to my texts. Communication in person wasn't much better. At one point he gave me an explanation that made very little sense and then asked, "You get what I'm saying?" I also watched him nod toward me while talking to his manager in a way that felt like, "This is her," apparently not realizing I could see him. It was unprofessional and made me feel very uncomfortable. He also unprofessionally bashed the Subaru dealership in Lawrence. Ultimately, I purchased my vehicle in Lawrence. Buying a new car is a major purchase, and customers should be treated with respect whether they're paying the asking price or simply asking if there is room to negotiate. I left Subaru of Olathe feeling talked down to rather than valued as a potential customer. Unfortunately, I can't recommend this dealership based on my experience.

Hands down the BEST car dealership out there! If you’re looking for a new car, put Subaru of Olathe at the top of your list. You will not regret it with all their knowledgeable and helpful staff; plus with everything Subaru has to offer. They truly put their customers first. Jen on the sales team went above and beyond for me! I am so glad I went with Subaru of Olathe and got the perfect and extremely reliable vehicle!

I brought my 2020 Impreza to Subaru of Olathe in April 2026 and specifically asked for a thorough inspection because I wanted this car to last another 100,000 miles. I spent $3,589.64 and approved every single thing they recommended. Three months and about 4,200 miles later, the engine was destroyed. I can’t tell you it was their fault, and I’m not claiming it was. But I’m deeply disappointed, and based on my own experience I can’t recommend them. What happened: On April 27, 2026, I brought the car in at 94,810 miles. I told them directly that I wanted this vehicle to last another 100,000 ... Read More

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Google - Aug 10, 2026

I brought my 2020 Impreza to Subaru of Olathe in April 2026 and specifically asked for a thorough inspection because I wanted this car to last another 100,000 miles. I spent $3,589.64 and approved every single thing they recommended. Three months and about 4,200 miles later, the engine was destroyed. I can’t tell you it was their fault, and I’m not claiming it was. But I’m deeply disappointed, and based on my own experience I can’t recommend them. What happened: On April 27, 2026, I brought the car in at 94,810 miles. I told them directly that I wanted this vehicle to last another 100,000 miles and asked them to be stringent — I wanted to know about anything, not just the noise I came in for. They found a failed rear differential and replaced it. I approved everything on their list without argument: • Rear differential assembly — $1,281.95 part plus $760 labor • Front and rear differential fluid exchange • Complete brake fluid flush • CVT transmission service with genuine Subaru fluid and shift relearn • All four spark plugs • Multi-point inspection Total: $3,589.64. I declined nothing. They flagged tire wear, and I bought four new tires that same week. The multi-point inspection included the radiator and cooling system, and it passed. On July 29, 2026, at 99,917 miles, the engine overheated while I was driving. No warning light, no temperature gauge movement, nothing. The shop that received it found the cooling system completely empty and the engine destroyed. Replacement was quoted at over $9,600 — more than the car is worth. It’s now being sold as scrap. Where that leaves me: I want to be fair: I have no evidence Subaru of Olathe did anything wrong, and I’m not accusing them of it. I’ve looked into this carefully and I can’t point to anything on their invoice that caused this. But here is what I’m left with. I walked in and asked one question — what does this car need to keep going? I paid $3,589.64 for the answer. Ninety days and 4,200 miles later the engine was dead, and nothing in that inspection gave me any warning it was coming. I don’t know what more I could have done as a customer. I asked. I paid. I approved everything. And I still lost the car.

Went for service. There was a great deal of confusion, they had my car for a month and only fixed 1 of the problems and charged me 1000 dollars. And they left standing water in my car for a month. And 1 of my tires had 18 pounds of air in it when I finally got my car back. I do not recommend this business. Carly is very nice though.

Incredible business and people! They’ve taken such amazing care of us, worked to provide us extra service for no cost, and even purchased us generous gifts when they found out my husband underwent and heart transplant (they bought an air cleaner for our home we had on a wishlist, and found a cool fidget for our son after learning he’s autistic).

I had an outstanding experience at Subaru of Olathe! A huge shout-out to Bryan and Jamal for providing truly top-notch customer service. They were knowledgeable, patient, honest, and made the entire buying process easy and enjoyable. At one point I was pretty sure they were going to convince me to buy six more Subarus… thankfully I only needed one! 😂 But seriously, they treated me with respect from start to finish and never made me feel pressured. And I have to mention the lobby—it may be one of the most comfortable dealership waiting areas I’ve ever been in. I ... Read More

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Google - Jul 30, 2026

I had an outstanding experience at Subaru of Olathe! A huge shout-out to Bryan and Jamal for providing truly top-notch customer service. They were knowledgeable, patient, honest, and made the entire buying process easy and enjoyable. At one point I was pretty sure they were going to convince me to buy six more Subarus… thankfully I only needed one! 😂 But seriously, they treated me with respect from start to finish and never made me feel pressured. And I have to mention the lobby—it may be one of the most comfortable dealership waiting areas I’ve ever been in. I almost didn’t want to leave. If you’re looking for a dealership that genuinely takes care of its customers, ask for Bryan and Jamal. They made what is usually a stressful experience an absolute pleasure. Highly recommend!

Great experience overall! There was some stormy icky weather and they even drove the car right up to us so we didn't have to be out in it. Not pushy at all and were patient with all of my questions.

After exhausting my time, energy, patience, and mostly my $$ at the Lee's Summit location, I was at the end of my tether. I came to the Olathe for a fresh start. Senior SA Craig deserves a raise/promotion. Despite the busy atmosphere, as well as navigating a new computer system, he took care of my vehicle as well as keeping me informed of the progress. He also discounted an expensive part; something he did not have to do. I also enjoy that there is a good deal more "breathing room" in the waiting area(s). Thank you ... Read More

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Google - Jul 25, 2026

After exhausting my time, energy, patience, and mostly my $$ at the Lee's Summit location, I was at the end of my tether. I came to the Olathe for a fresh start. Senior SA Craig deserves a raise/promotion. Despite the busy atmosphere, as well as navigating a new computer system, he took care of my vehicle as well as keeping me informed of the progress. He also discounted an expensive part; something he did not have to do. I also enjoy that there is a good deal more "breathing room" in the waiting area(s). Thank you Mr. Craig.

Olathe Subaru not very good people work Evan parts department is bad people work there specially women there they don’t know about parts even there Meneger on parts department is so Rude I always order parts from Lee Sumit Subaru best people work there

My experience from beginning to end was amazing. Bryan was very knowledgeable about the product, the dealership and it's services. I appreciated the laid back, no pressure approach. I would highly recommend Subaru of Olathe.

We were prepared to pick up a new Subaru Ascent when we spotted a gently used loaner vehicle. Our change in direction didn't faze our sales rep, Skylar Hammer, one iota. She pulled it up front next to the new vehicle so we could compare, and then she arranged for a last-minute detailing while we completed the paperwork. No fuss, no muss. Skylar was a delight and represented the dealership with a great deal of poise.

Carly was outstanding. She has a great attitude and answered my questions promptly. Hire more like her.

I just bought a second car from Subaru of Olathe in the past 9 months, both from the same salesperson. My first buying experience was so good that Olathe Subaru was the first place I started looking when it came time to replace another car in our family. First, Jen is fantastic. She is the best car salesperson I've worked with (and I've been buying cars for decades). She is super nice and low-key with none of the typical "car sales" pressure. She genuinely just wants to help you find the right car. She'll follow up ... Read More

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Google - Jul 11, 2026

I just bought a second car from Subaru of Olathe in the past 9 months, both from the same salesperson. My first buying experience was so good that Olathe Subaru was the first place I started looking when it came time to replace another car in our family. First, Jen is fantastic. She is the best car salesperson I've worked with (and I've been buying cars for decades). She is super nice and low-key with none of the typical "car sales" pressure. She genuinely just wants to help you find the right car. She'll follow up with you on your terms and timing. (I can't tell you how many unwanted phone calls, texts and emails I have received from relentless salespeople at other dealers.) Aside from Jen, the other great thing is the transparent pricing. None of the usual price dickering and none of the typical dealer tactic of the salesperson running back and forth between their "sales manager" while you sit and wait for them to come back with a counter offer. No handing you off to a sales manager to "close the deal." The whole process is low-pressure, friendly and makes the car buying experience what it should be: fun! I know some people may actually LIKE negotiating over price. If you do like that process no judgement from me, but you'll have to do that at a different dealership. So, how can you be sure you're getting a "fair" price? Do your research. I did A LOT of research before buying my most recent used car. I looked at all the usual pricing websites (KBB, Edmunds) and I looked at tons of comparable vehicles on Cars.com, Facebook and other dealer websites. Olathe Subaru's prices are typically on the low to midpoint compared to industry "fair pricing" and the same or lower than many other dealers. I'll definitely make Subaru of Olathe the first stop when I need my next car.

Sam in the service department of Subaru of Olathe was fantastic! I had to make a last minute decision to ship my vehicle overseas and could not ship it if there was an active recall. Sam and the whole service team went above and beyond to accommodate getting the repair completed the same day so I could ship the vehicle the next morning. A miracle from God in every aspect. Thank you again to Sam and the whole team for being good people!!!!

Excellent experience. They helped us get what we needed! Would go there again.

Was car shopping with my son a week before the holiday. Found a car we liked and the experience was going well. My sales rep was Austin and she was very nice. Their holiday hours were different and we had made arrangements for me to come in the day after the fourth for a test drive and to make sure everything checked out before we purchased. I even spoke to Austin and confirmed my appointment the day of. I get a call on my way to the dealership stating that the car had sold. This was after they had sent ... Read More

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Google - Jul 6, 2026

Was car shopping with my son a week before the holiday. Found a car we liked and the experience was going well. My sales rep was Austin and she was very nice. Their holiday hours were different and we had made arrangements for me to come in the day after the fourth for a test drive and to make sure everything checked out before we purchased. I even spoke to Austin and confirmed my appointment the day of. I get a call on my way to the dealership stating that the car had sold. This was after they had sent me two emails confirming my appointment and how much they were looking forward to seeing us. Very disappointed in the communication and lack of loyalty/keeping their word. Needless to say, we will not be doing business with them, and I have let all my friends and neighbors know about their lack of integrity. Terrible way to treat customers.

Took car in for routine maintenance - got it back in 45 minutes!!

I've been a client of Subaru Olathe for years, and they always have great service - for my car, and on a human level! Excellent all around.

Quick and good service. Relaxed and comfortable atmosphere while waiting. Thanks for the treats!

I'm always treated right at SUBARU of Olathe and there customer service is top notch !!

Great experience. Bryan was able to find out our expectations and get us in the best Forester Hybrid for our wants and needs. He even put up with an older couples trouble adapting to the latest technology. The no hassle approach and fairness of trade made this one of our better vehicle purchases exp.

This was by far, the absolute best, and easiest experience we’ve ever had purchasing a vehicle! We called and told Bryan what we were looking for. Wishing 15 min, we had options, a video, and an application. There was no need for us to go in and go through the hassle knowing what we were looking for. An hour later, we were at the dealership doing a test drive, and an hour later we were out the door. Everyone was so welcoming, no pressure, no sales pitch, no “cloak and dagger” and wasting a day. It was phenomenal! Although our ... Read More

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DealerRater - Jul 3, 2026

This was by far, the absolute best, and easiest experience we’ve ever had purchasing a vehicle! We called and told Bryan what we were looking for. Wishing 15 min, we had options, a video, and an application. There was no need for us to go in and go through the hassle knowing what we were looking for. An hour later, we were at the dealership doing a test drive, and an hour later we were out the door. Everyone was so welcoming, no pressure, no sales pitch, no “cloak and dagger” and wasting a day. It was phenomenal! Although our first Subaru, we will definitely be back!

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I'd say I had nothing but good experiences with there service staff.

Awesome experience. The team-Troy, Kenya, and Philip - did an amazing job making the experience enjoyable, efficient and within our budget. I would highly recommend Subaru of Olathe and will be a loyal customer for years to come.

I was very impressed with how nice the Olathe dealership was, and how helpful the salesperson and other dealership personnel were that I met.

Chris Yarnell rocked and did great. Chris was the service advisor and hooked us up.

My Subaru is a little older (22 yrs) so I had the 120,000 mile service performed and the service dept also checked out a couple of noises for me. Wonderful service; my car reflects this attention. It’s driving so smooth now.

We were so pleased with our new car purchase at this dog-friendly dealership. Mr. Botts spent 3 hours teaching me about my first EV and helping me feel at ease. I like their straightforward pricing too. The follow up communication seems like it will be very strong too.

This is my 3rd Crosstrek and 2nd purchase at Subaru of Olathe. There’s a reason for this and that’s because it’s quick, easy, and no pressure to buy from Subaru of Olathe! Stop in and see Ariel Frink

This was my first time getting service at Olathe Subaru and I will definitely be back! Waiting area is spacious and comfortable. Wait time was very reasonable and the video they text you of possible issues with your car is amazing! Price seemed pretty reasonable as well. Love my Subaru!

Great service and warm, inviting atmosphere. No pressure on sales, but very informed and knowledgeable on the features of their SUV's. Great experience overall.

I could not have asked for a better deal on a Pre-Owned vehicle! My sales associate was courteous and went above and beyond!

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Good sales experience with this dealership. They did not try to browbeat me into buying the "extras" after the sale. The workers all seemed happy and pleasant. We spent maybe an hour total in the dealership. I will be a repeat customer next time we need another car.

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We liked that Subaru of Olathe has a low pressure environment and very professional staff who are friendly, but also respects personal space. This is the 2nd pre-owned car purchased from the dealership and both were competitively priced and detailing immaculate! Austin was great to work with, as well as help from other staff. We will not hesitate to look at Subaru of Olathe first when looking for our next vehicle. Robert B.

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I would not recommend this dealership. They are selling cars that are not safe to be on the road in my opinion. We drove 3 hours to look at a van. It did have a minor report on the carfax but they assured us they did a extensive inspection and they have very high standards. They assured us they would not have the the vehicle on the lot if there is any structural or frame damage. After making the drive we found significant damage immediately looking at the car. We did a test drive and noticed more concerns. My husband had ... Read More

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Google - May 22, 2026

I would not recommend this dealership. They are selling cars that are not safe to be on the road in my opinion. We drove 3 hours to look at a van. It did have a minor report on the carfax but they assured us they did a extensive inspection and they have very high standards. They assured us they would not have the the vehicle on the lot if there is any structural or frame damage. After making the drive we found significant damage immediately looking at the car. We did a test drive and noticed more concerns. My husband had them put the car on the lift to confirm his suspicions and what he saw was insane. There is no way a single person inspected this vehicle or if they did they simply didn't care about others safety. There was significant frame damage, the bumper was cracked, sensors just dangling in the front not attached, the car was leaking transmission fluid, the shop who did the "repairs" literally did some chopshop work.

Love my Subaru. But the consumer service is poor. Purchased the extended warranty with my vehicle. When it came time to utilize it, they had no record of the extended warranty. Replaced the part myself. Found my paperwork and brought it up to sales team. Then they magically “found it” and registered it under their system after purchasing the vehicle is 2021 (it’s 2026). Have also been going in trying to cancel my GAP insurance since February and keep on getting told in person that they will reach out “tomorrow” with an update. It’s been 3 months. Highly recommend a Subaru. ... Read More

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Google - May 21, 2026

Love my Subaru. But the consumer service is poor. Purchased the extended warranty with my vehicle. When it came time to utilize it, they had no record of the extended warranty. Replaced the part myself. Found my paperwork and brought it up to sales team. Then they magically “found it” and registered it under their system after purchasing the vehicle is 2021 (it’s 2026). Have also been going in trying to cancel my GAP insurance since February and keep on getting told in person that they will reach out “tomorrow” with an update. It’s been 3 months. Highly recommend a Subaru. Would not recommend from this dealer.

I test drove a Pre-Owned 2018 Mazda3 5-Door Touring Saturday 5/2/26.(VIN: 3MZBN1L39JM180676) that was listed for 15.2k; they agreed to 14.5k (because the car didn't have a moonroof or Bose sound system that was HIGHLIGHTED in the listing); and I got a thorough inspection during my test drive that came back, showing 4k$ worth of work needing to be done on the vehicle. I asked Subaru if they could take car of the "major fixes", and I would handle the others, and put a payment down Monday (since I couldn't that same day because Service ... Read More

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Google - May 4, 2026

I test drove a Pre-Owned 2018 Mazda3 5-Door Touring Saturday 5/2/26.(VIN: 3MZBN1L39JM180676) that was listed for 15.2k; they agreed to 14.5k (because the car didn't have a moonroof or Bose sound system that was HIGHLIGHTED in the listing); and I got a thorough inspection during my test drive that came back, showing 4k$ worth of work needing to be done on the vehicle. I asked Subaru if they could take car of the "major fixes", and I would handle the others, and put a payment down Monday (since I couldn't that same day because Service Center was closed) - (I test drove Saturday; they were closed Sunday; then now Monday this happens) They confirmed it was in their Service Center; but sold the car to someone else within within an hour without giving me a shot to put a payment down as we previously agreed. SO; If you just bought a 2018 Mazda 3 Hatchback from them; be aware it needs 4k$ in work. They probably sold it to you because you didn't have them do the fixes. This is not a great business practice for any business; let a lone a car dealership. I feel like I thoroughly wasted my time here trying to buy this trade-in vehicle. Things were great at first; then it all fell apart when it came time to close the deal. It's a shame too; as if they would have agreed to fix the vehicle's major issue I would have bought it right then and there. Items That Needed Addressed on the 2018 Mazda: - Front Lower Control Arm Bushings needs replaced - Transmission Flush needs done - The Drive Belts and Timing Belt needs repairs and are cracked - Coolant Service System Flush (Overdue) - Fuel Neck Hose is cracking and needs replaced - 2k$ fix: Remove & Replace Timing Chain Cover because it's heavily leaking oil. - (This is a known issue on these vehicles and should have been fixed before selling anyway) - Rear Driver Side rim is bent and needs replaced - Brake Pads Need Service - & a few others I didn't mention here. I just wanted the 2k fix done; (didn't think that was asking too much) Maybe buying a Subaru is different - But buying a trade-in from here is a no-go for me. Especially with how hey handled their business... I made it clear I would write a check when needed; yet they sold to someone else without giving me a chance within hours of reopening after my test drive? C'mon. Gotta be able to stand up to your word.

Austin was amazing and very helpful in answering every question and always getting additional information as needed. I was very impressed with the customer service and the support that Subaru gives to environmental issues

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Service experience (and you see if you would like it): Came for oil change and tire rotation. Pointed out to the concierge (because the person does not have to know anything about cars, as I was told by their boss, though called Service Advisors) to also check the pressure of spare tire. It took the usual hour and a half to two hours. Came, paid, picked up the car. In a hurry. It is oil change after all, Anybody can easily do it right. Well, not anybody. These ones cannot. Only as I came home, I remembered to double check ... Read More

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Google - Mar 12, 2026

Service experience (and you see if you would like it): Came for oil change and tire rotation. Pointed out to the concierge (because the person does not have to know anything about cars, as I was told by their boss, though called Service Advisors) to also check the pressure of spare tire. It took the usual hour and a half to two hours. Came, paid, picked up the car. In a hurry. It is oil change after all, Anybody can easily do it right. Well, not anybody. These ones cannot. Only as I came home, I remembered to double check if they pumped up the spare, which was now back under boxes in the back. Their reply: technician may have forgotten, because he had other cars to deal with. REALLY?! What an answer. And yes, there was also "You may come to our store and we shall pump it up" Sure, that is all I need. Spend another half a day on something they were paid to do in about two minutes. I will do it myself. Well, that is not the story, but good introduction to see the kind of outfit you are dealing with there. So, drove innocently rest of Saturday, Sunday, and whole Monday. Came into my garage Monday evening, and wondered how come I can still smell oil. And I lifted the hood, just to see something other than oil, the coolant container cap was off. And that there was no coolant to see there. What? Why did they even go there, and why did they leave it open? So, lots of rushing that evening. Called the store, service was closed. I told her what they did wrong and that I am worried that they may have done damage to the car. She said she would convey that to service and to drop off the car. And when she wanted to assign me the same concierge, I specifically said to pick anybody but him. I drove there, and left the car, dealing with sales people, and I wrote down into the sheet that the car is there so that they can fix any mess they made. Took my first Uber back home. Next day, I got a message from them, which was written as if I dropped the car off just like that, without any mention that it was the outcome of the oil change visit two days earlier. He wrote that because of the puddle, they found that hose/clamp was leaking. And that the hose was aftermarket. And they kindly gave me a $340 price for fixing that. When I referred to the oil change, the guy replied that they do not deal with cooling system when they do oil change, and that such faults cannot be spotted therefore. Well, I did not ask him why the supposed hose/clamp leak was not spotted, but why did the technician then mess with coolant cap (and who know what else) then in the first place. And where there were no issues or puddles or any heating problems with the car prior to that oil change???!! And I also told him that the story has nothing to do whether the hose was aftermarket (if that was true in the first place) or not (and the hose was, btw, installed by another Subaru dealer) Also asked him to make up his mind: is it the hose or the clamp Or, are they trying to charge me $340 for tightening of a clamp. So much spin, which just shows it all. And, as icing on their cake of proverbial, guess what? Together with that very first morning response of theirs, I also got an offer to trade in my car ("See how much is your car worth when buying a new Subaru"). So brazenly shameless that it disgusted me. I came after work just to take my car away from their jaws. Went to other place which did the job for $190. And I cleaned the coolant reservoir myself, though it is probably too late and the damage done. So, that was quite a cheap rate for an oil change, $190 new hose, $150 commute costs, lost about 16 hours of work. Plus futile cleaning. And I keep getting the emails etc, despite single stars and unsubscribes. This is a dealership, and they exist to sell the cars. As for their response, here are two photos:if I were a mechanic, I would notify customer about fresh sand in his coolant (after leaving it open), instead of coming with hose/clamp line. Quite selective eyesight, isn't it? But, you see, I am not an "expert" like these, As for me, I will keep away.

Fabulous dealership! The moment you walk through the doors you can tell the vibe is different from other places. Austin helped me sort through potential cars with such patience and honesty. Her expertise and down to earth approach helped take the stress off, actually making it FUN to shop for the first time in my car search. Austin and Troy both went above and beyond to help me feel confident in my decision. Highly recommend!

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Not a fan of this dealership. I asked for a video to show me any damage of the vehicle they sent me a video but did not mention any damage until I went there to see it.. had a dent in the right side door and a scratch down the side. Obviously this was a used vehicle so not to be unexpected although I specifically had asked for them to at least tell me before I showed up.... The two people I talked to were nice but they wanted me to move a large direction in order to make a ... Read More

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Google - Mar 9, 2026

Not a fan of this dealership. I asked for a video to show me any damage of the vehicle they sent me a video but did not mention any damage until I went there to see it.. had a dent in the right side door and a scratch down the side. Obviously this was a used vehicle so not to be unexpected although I specifically had asked for them to at least tell me before I showed up.... The two people I talked to were nice but they wanted me to move a large direction in order to make a deal happen but they would not come my way at all? At the end I asked them to come my direction $300 which really wasn't a big deal one way or the other but the fact that they wouldn't do it , and they're a matter of fact to ask for me to increase money down because the loan to value was off because the car was overpriced I thought was a little much..

I was ready to buy the car with $1000 discount/incentive, but they refused to do so. Ok, after 3 days same car price reduced by 2k ... after few day another $500 reduction ..... Looks like they don't care about the customer and they follow a way where customer has to pay more than the car is worth. I am glad that I haven't bought the car from them. Edit1: Now i see the same car price reduced $3200… 😊 Edit2: Now the price reduced $4200 🙂 Edit3 (3/3/2026): Called them as Kevin (General Manager) requested in my review response. Again same result, the way he talked ... Read More

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Google - Feb 2, 2026

I was ready to buy the car with $1000 discount/incentive, but they refused to do so. Ok, after 3 days same car price reduced by 2k ... after few day another $500 reduction ..... Looks like they don't care about the customer and they follow a way where customer has to pay more than the car is worth. I am glad that I haven't bought the car from them. Edit1: Now i see the same car price reduced $3200… 😊 Edit2: Now the price reduced $4200 🙂 Edit3 (3/3/2026): Called them as Kevin (General Manager) requested in my review response. Again same result, the way he talked and pretty adamant.

I have nothing but good things to say about this dealership. Especially the service rep: Sam greenup if you want a patient person with stellar service, Sam is your rep. Many thanks Saml!! Mike

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sales agent lied, stated 42,xxx to get us to stay, then price zoomed to 50,xxx. not here again. also, showed us a filthy outback...no way.

I recently went in for routine service, and the inspection report stated that both my cabin air filter and engine air filter needed replacement. This was surprising because the engine air filter had been replaced just a month earlier. When I mentioned this to the service advisor, he admitted this is a recurring issue he has raised with management, which left me questioning whether the recommendation was accurate or simply an upsell Later, during a follow-up call, I explained my concern. Another representative contacted me and asked if I had reviewed the inspection video, saying it would show why the ... Read More

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Google - Dec 8, 2025

I recently went in for routine service, and the inspection report stated that both my cabin air filter and engine air filter needed replacement. This was surprising because the engine air filter had been replaced just a month earlier. When I mentioned this to the service advisor, he admitted this is a recurring issue he has raised with management, which left me questioning whether the recommendation was accurate or simply an upsell Later, during a follow-up call, I explained my concern. Another representative contacted me and asked if I had reviewed the inspection video, saying it would show why the filter needed replacement. Unfortunately, there was no clear resolution—just a general explanation that filters can get dirty quickly. After that, communication stopped, which felt dismissive. Overall, I expected better transparency and customer care, especially after purchasing a new vehicle for $30,000. This experience left me disappointed.

Was wonderful communication by service advisor who helped me last Thursday.(10/30). Highly recommend this service. Thanks!

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Hello, I went in to service my car and they sent my friend home with my car with the camera blocked from view after taking it through the car wash. I drove 8 hours round trip as the technician told me it wasn’t safe for me to drive after they serviced it and they needed to look at the car again. They told me my AC compressor was leaking and wanted to charge me 1700.00 to fix it. I reminded the service manager that my car was under warranty and I shouldn’t be charged anything. He said “oh yes” you ... Read More

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Google - Oct 31, 2025

Hello, I went in to service my car and they sent my friend home with my car with the camera blocked from view after taking it through the car wash. I drove 8 hours round trip as the technician told me it wasn’t safe for me to drive after they serviced it and they needed to look at the car again. They told me my AC compressor was leaking and wanted to charge me 1700.00 to fix it. I reminded the service manager that my car was under warranty and I shouldn’t be charged anything. He said “oh yes” you do have a warranty. Do not buy a Subaru. I’ve always had Hondas. My Subaru started falling apart at 42k miles and I had done all recommended services on the car with the dealer. The service department and managers treat people poorly.

Olathe Subaru was excellent to work with and I will only be going to them in the future. They made the trade-in so seamless and without stress. They treated me with respect and kindness. Everything happened in a timely manner and when things went a little linger-they offered me a courtesy car, so I didn’t have to sit around and wait. A week later I went downtown to the Uptown Theater and had the misfortune of someone stealing my temporary tag- Olathe Subaru again was on top of it and took care of everything to help me-making my life ... Read More

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DealerRater - Oct 15, 2025

Olathe Subaru was excellent to work with and I will only be going to them in the future. They made the trade-in so seamless and without stress. They treated me with respect and kindness. Everything happened in a timely manner and when things went a little linger-they offered me a courtesy car, so I didn’t have to sit around and wait. A week later I went downtown to the Uptown Theater and had the misfortune of someone stealing my temporary tag- Olathe Subaru again was on top of it and took care of everything to help me-making my life easier. Thank you to Steven Botts, James and Josh!

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They are liers and keep making up stories in order to just reset an error message . they told me i needed new tires when i had just got new ones not even a year ago and kept making excuses as to why needed one they are not trustworthy and pushy sales

We had the best experience with Subaru of Olathe. We stopped by on a whim at 4:30 on a Saturday afternoon and figured we would have to come back on Monday to complete the day given it was so late in the day on Saturday. We had a pre-approval through Mazuma and they were able to execute the loan right there at the dealer, on a Saturday afternoon the bank had already closed! I LOVE their no pressure, no hidden fee's, no finance department, team approach. We worked with Olivia and Ricky and they were so friendly, helpful and great ... Read More

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DealerRater - Aug 29, 2025

We had the best experience with Subaru of Olathe. We stopped by on a whim at 4:30 on a Saturday afternoon and figured we would have to come back on Monday to complete the day given it was so late in the day on Saturday. We had a pre-approval through Mazuma and they were able to execute the loan right there at the dealer, on a Saturday afternoon the bank had already closed! I LOVE their no pressure, no hidden fee's, no finance department, team approach. We worked with Olivia and Ricky and they were so friendly, helpful and great to work with. We were out of there in just about an hour flat. I will definitely be buying our cars from them moving forward. They're honest, truly no haggle/no hidden fee's approach and fair pricing can't be beat!

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Our salesperson,Liv, was great. Very knowledgeable and patient. Beautiful dealership. All of the staff was highly attentive. Great car buying experience.

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My wife and I spent 30 minutes this evening looking at your inventory. We walk to the corner of 119th and Renner and back. Got into our car parked by the front doors. Your sales staff never left the building to help us . ?was there something about us the lead your staff to believe we were not worthy buyers. What happened next. We went to Lee's Summit subaru. We were meet as soon as we stepped out if the car. There service was great as was the financing. We bought outback premium same day. It was a shame I had ... Read More

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Google - Aug 14, 2025

My wife and I spent 30 minutes this evening looking at your inventory. We walk to the corner of 119th and Renner and back. Got into our car parked by the front doors. Your sales staff never left the building to help us . ?was there something about us the lead your staff to believe we were not worthy buyers. What happened next. We went to Lee's Summit subaru. We were meet as soon as we stepped out if the car. There service was great as was the financing. We bought outback premium same day. It was a shame I had to drive to Missour, an extra 30 minutes to purchase a subaru.

I came in to get my battery that went bad swapped out. The battery has multiple 30 month warranty stickers all over it. I had gotten the battery last fall, the sticker which says when the battery was made says “6/24” i am writing this 8/25. and after I made the trip to subaru in the middle of the workday they go on to tell me they need the whole car there and they can’t just test a battery like they do at O’Reillys, although i offered to leave it and let them try and charge it for however long until ... Read More

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Google - Aug 13, 2025

I came in to get my battery that went bad swapped out. The battery has multiple 30 month warranty stickers all over it. I had gotten the battery last fall, the sticker which says when the battery was made says “6/24” i am writing this 8/25. and after I made the trip to subaru in the middle of the workday they go on to tell me they need the whole car there and they can’t just test a battery like they do at O’Reillys, although i offered to leave it and let them try and charge it for however long until they decide its bad, and without the vehicle being there they can’t help me with anything but how am I supposed to get it there with a bad battery. Any and every time I’ve ever dealt with the subaru parts or service department it has been an extreme hassle. they previously claimed that it was all due to their old management glad that they’re still carrying on their previous traditions. P.S. who keeps a receipt for a battery for a year And the parts department guy who thought he was funny when he “Got a glove box don’t you” it wasn't that funny. First ever review how did i do

Purchased gap insurance when I bought my Suburu in 2020. Sold it in November of 2024. Been trying to get my gap insurance refund since February. None of the sales team seems to have an answer for me.

Sale Team: 1000% Service Department: 0% I’ve bought 3 vehicles from this location and couldn’t be happier with my purchases, and how the team welcomes you with open arms and smile to brighten your day! And not to mention, a complete transparency policy that has wowed me every time I’ve gone in for a look or purchase! One of the best locations in KC, hands down!!! But with those 3 vehicles, I’ve had to go back and get something replaced or fixed very time. And boy, let me tell you… they’re probably the worst service department I’ve been ... Read More

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Google - Jul 2, 2025

Sale Team: 1000% Service Department: 0% I’ve bought 3 vehicles from this location and couldn’t be happier with my purchases, and how the team welcomes you with open arms and smile to brighten your day! And not to mention, a complete transparency policy that has wowed me every time I’ve gone in for a look or purchase! One of the best locations in KC, hands down!!! But with those 3 vehicles, I’ve had to go back and get something replaced or fixed very time. And boy, let me tell you… they’re probably the worst service department I’ve been too in the past 10 years of purchasing vehicles from Subaru! Staff treat you like a dumb, ignorant, mindless person with zero empathy for your situation… Tires have been the worst situations I’ve been in and they treat it like it’s no big deal and send you on your way with a half flat tire and 20 miles to get back home. Oh, and don’t forget about your $1600 bill if you decide to get a package deal with new tires, brakes, and alignment… Please purchase your next vehicle from this location, but do not get service from them!

Best car buying experience ever. Everyone in my purchase was truly professional 5 stars plus

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Olathe subaru makes the car buying process seamless. Able to answer questions easily but not pushy with sales tactics.

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I am very disappointed in Subaru! I spent a few thousand extra for all of the extra coverages for my new crosstrek. I think the selling point for me to spend all the extra money was when they told me they would buff out any door dings. Unfortunately, by the time I got my first oil change, I already had a ding on my door. I could feel the resistance even when I was making the appointment. Sure enough, when I brought my crosstrek in for the scheduled appointment to have the ding buffed out, it was nothing but refusal ... Read More

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Google - May 1, 2025

I am very disappointed in Subaru! I spent a few thousand extra for all of the extra coverages for my new crosstrek. I think the selling point for me to spend all the extra money was when they told me they would buff out any door dings. Unfortunately, by the time I got my first oil change, I already had a ding on my door. I could feel the resistance even when I was making the appointment. Sure enough, when I brought my crosstrek in for the scheduled appointment to have the ding buffed out, it was nothing but refusal to do the work. Telling me the coverage was only to pop dents out, which is NOT what I was told! Telling me it's a scratch not a ding. Look, somebody obviously opened their door into mine and scratched my paint! Then they attempted to fix it, and quoted me $300 to properly do the work. They said it was too deep. Basically, I regret getting the extended coverages because they are worthless. I regret going to this dealership!

​Terrible service, total lack of professionalism, and awful customer care. ​My car was towed to their shop on Wednesday afternoon, September 23rd, for an oil change and transmission check. I called on Thursday to confirm they received it, but the receptionist just took my details and promised a callback that never came. I called again on Friday, heard the exact same line, and again received no call back. ​On Saturday, I had to miss a workday and go in person to the dealership just to find out what was going on. When I arrived at the service department, they told ... Read More

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Google - Apr 8, 2025

​Terrible service, total lack of professionalism, and awful customer care. ​My car was towed to their shop on Wednesday afternoon, September 23rd, for an oil change and transmission check. I called on Thursday to confirm they received it, but the receptionist just took my details and promised a callback that never came. I called again on Friday, heard the exact same line, and again received no call back. ​On Saturday, I had to miss a workday and go in person to the dealership just to find out what was going on. When I arrived at the service department, they told me they hadn't even touched my car because they didn't have the key. It’s ridiculous that my vehicle sat there for days without any progress and without a single call to let me know. I had to go back home to grab my spare key just so they could start working on it, costing me both time and money. ​They didn't return my car until Thursday, October 1st. A guy named Samuel delivered it with a terrible, unfriendly attitude. When I asked about my missing key, he brushed me off and told me to contact my advisor, Hector Xiiong—who is completely impossible to reach on the phone.

Very disappointed nobody explained to me that I wouldn’t receive my title right away. Drove it to Florida to get it titled before I moved out of the state. I was informed after I went to the DVM that it would take 2-3 weeks for me to receive my title.

I’ve had a terrible experience with this dealer ship. I purchased a used vehicle mid January and already the mileage on the vehicle is 4,000 higher than what was said on the contract. Within a week i had to take it to services because there was an issue w the break system. The issue i have now is my temp tag expires tomorrow (mar 22) and still have not recieved my title to get it registered. Every single time I call them, they tell me the title clerk is out of the office and when i speak to sales, they say ... Read More

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Google - Mar 21, 2025

I’ve had a terrible experience with this dealer ship. I purchased a used vehicle mid January and already the mileage on the vehicle is 4,000 higher than what was said on the contract. Within a week i had to take it to services because there was an issue w the break system. The issue i have now is my temp tag expires tomorrow (mar 22) and still have not recieved my title to get it registered. Every single time I call them, they tell me the title clerk is out of the office and when i speak to sales, they say they will talk to her and she’ll give me a call back (never has) so what am I to do now? After tomorrow i’m going to get pulled over to police constantly because of the expired tags and it’s going to be more than one occasion. I’m very unhappy with the service DO NOT buy used vehicles here

My girlfriend and I came in to check out the Impreza Sport. None in stock, but we drove the next model up. When we arrived back to the dealership, our salesman gave us a complete spec sheet on the Sport coming in. The equipment listed, didn't show a standard power drivers seat on the Sport, but a manual one. The car we drove had a power seat. We were told the Sport had a power seat for the driver. Wrong! This misinformation plus more wrong information, took this Impreza off our list. Back to the Honda Civic Sport Hatchback!

This place is probably the worst dealership I've been to for "repairs". I brought my vehicle in March 2024, for a strong gasoline odor... Even asked for the safety check... The mechanic determined it was the gas cap... Fast forward to January 2025, I took it to a local shop because I didn't trust Subaru, and thoughtfully so. There a huge obvious gas leak coming from my has tank. I was told my car all checked out fine and the there was nothing wrong with it. Avoid this place! You're better off at Midas or some other ... Read More

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Google - Jan 22, 2025

This place is probably the worst dealership I've been to for "repairs". I brought my vehicle in March 2024, for a strong gasoline odor... Even asked for the safety check... The mechanic determined it was the gas cap... Fast forward to January 2025, I took it to a local shop because I didn't trust Subaru, and thoughtfully so. There a huge obvious gas leak coming from my has tank. I was told my car all checked out fine and the there was nothing wrong with it. Avoid this place! You're better off at Midas or some other cheap shop. Same quality of service for cheaper.

I would give a zero if I could. Service department was not up to standards and did not take accountability for the error that they made. Caused me to have another $1000 in repairs. I won’t be going back.

Bought a new car. We were told that Subaru would handle getting the DMV to send us new plates. No follow up, zero follow through and our temp plates expired, and we had to do it all ourselves. Grade F- Theme - We want your money to buy our cars. But after the sale, we could care less about you!!! GET THIS UPDATE KEVIN KNIGHT...RECENTLY WHEN THE PAPERWORK FROM THE DMV WAS FINALLY SENT THE FRONT OFFICE YOU FRONT OFFICE THEN PROMPLY SENT IT TO THE WRONG ADDRESS AFTER THEIR SALES MANAGERS JACKIE AND TJ PROMISED THAT THIS WOULD ... Read More

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Google - Dec 17, 2024

Bought a new car. We were told that Subaru would handle getting the DMV to send us new plates. No follow up, zero follow through and our temp plates expired, and we had to do it all ourselves. Grade F- Theme - We want your money to buy our cars. But after the sale, we could care less about you!!! GET THIS UPDATE KEVIN KNIGHT...RECENTLY WHEN THE PAPERWORK FROM THE DMV WAS FINALLY SENT THE FRONT OFFICE YOU FRONT OFFICE THEN PROMPLY SENT IT TO THE WRONG ADDRESS AFTER THEIR SALES MANAGERS JACKIE AND TJ PROMISED THAT THIS WOULD NOT HAPPEN AND THEN JACKIE SAYS TO ME "YOU KNOW WE ARE REALLY BUSY HERE" WOW JUSTIFICATION AT ITS FINEST!! AND JACKIE THEN SAID KEVIN WILL CALL YOU PERSONALLY. NO CALL!!!!!!!!!

I should have listened to a previous review of Subaru Olathe’s service department. They do not answer their phones. You will be tossed around and sent to voicemail every step of the way. In the end, I paid to have my Subaru towed away to be fixed elsewhere. I wouldn’t take a chance on getting service done here, especially if you’re in a pinch.

BEWARE and ready to get a second opinion. I was quoted a service on my 2017 with 76,000 and also shown a video where the lied about what needed to be done. They quoted me $6,500 to fix the problem which was again, not what they said, not at all what was needed and is going to cost $500 to fix the actual problem, which was the valve covers. They also told me I needed new tires, which I do not. I did have a weird wobble and as it turns out they put my back tires on backward the last time they rotated ... Read More

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DealerRater - Dec 13, 2024

BEWARE and ready to get a second opinion. I was quoted a service on my 2017 with 76,000 and also shown a video where the lied about what needed to be done. They quoted me $6,500 to fix the problem which was again, not what they said, not at all what was needed and is going to cost $500 to fix the actual problem, which was the valve covers. They also told me I needed new tires, which I do not. I did have a weird wobble and as it turns out they put my back tires on backward the last time they rotated them. I took the car back the day after my oil change and they still did not catch it. I will never go there again and sincerely hope you won't either. The video of them showing me something that I didn't need, trying to charge me THOUSANDS of dollars and then telling me to go to the new car desk to see what they would give me on a trade-in since I said I couldn't afford that amount for a repair, was also very suspicious.

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