Customer Testimonials
Hands down the BEST car dealership out there! If you’re looking for a new car, put Subaru of Olathe at the top of your list. You will not regret it with all their knowledgeable and helpful staff; plus with everything Subaru has to offer. They truly put their customers first. Jen on the sales team went above and beyond for me! I am so glad I went with Subaru of Olathe and got the perfect and extremely reliable vehicle!
Incredible business and people! They’ve taken such amazing care of us, worked to provide us extra service for no cost, and even purchased us generous gifts when they found out my husband underwent and heart transplant (they bought an air cleaner for our home we had on a wishlist, and found a cool fidget for our son after learning he’s autistic).
I had an outstanding experience at Subaru of Olathe! A huge shout-out to Bryan and Jamal for providing truly top-notch customer service. They were knowledgeable, patient, honest, and made the entire buying process easy and enjoyable.
At one point I was pretty sure they were going to convince me to buy six more Subarus… thankfully I only needed one! 😂
But seriously, they treated me with respect from start to finish and never made me feel pressured. And I have to mention the lobby—it may be one of the most comfortable dealership waiting areas I’ve ever been in. I ... Read More Google - Jul 30, 2026
Great experience overall! There was some stormy icky weather and they even drove the car right up to us so we didn't have to be out in it. Not pushy at all and were patient with all of my questions.
After exhausting my time, energy, patience, and mostly my $$ at the Lee's Summit location, I was at the end of my tether. I came to the Olathe for a fresh start. Senior SA Craig deserves a raise/promotion. Despite the busy atmosphere, as well as navigating a new computer system, he took care of my vehicle as well as keeping me informed of the progress. He also discounted an expensive part; something he did not have to do. I also enjoy that there is a good deal more "breathing room" in the waiting area(s). Thank you ... Read More Google - Jul 25, 2026
My experience from beginning to end was amazing. Bryan was very knowledgeable about the product, the dealership and it's services. I appreciated the laid back, no pressure approach. I would highly recommend Subaru of Olathe.
We were prepared to pick up a new Subaru Ascent when we spotted a gently used loaner vehicle. Our change in direction didn't faze our sales rep, Skylar Hammer, one iota. She pulled it up front next to the new vehicle so we could compare, and then she arranged for a last-minute detailing while we completed the paperwork. No fuss, no muss. Skylar was a delight and represented the dealership with a great deal of poise.
Carly was outstanding. She has a great attitude and answered my questions promptly. Hire more like her.
I just bought a second car from Subaru of Olathe in the past 9 months, both from the same salesperson. My first buying experience was so good that Olathe Subaru was the first place I started looking when it came time to replace another car in our family.
First, Jen is fantastic. She is the best car salesperson I've worked with (and I've been buying cars for decades). She is super nice and low-key with none of the typical "car sales" pressure. She genuinely just wants to help you find the right car. She'll follow up ... Read More Google - Jul 11, 2026
Sam in the service department of Subaru of Olathe was fantastic! I had to make a last minute decision to ship my vehicle overseas and could not ship it if there was an active recall. Sam and the whole service team went above and beyond to accommodate getting the repair completed the same day so I could ship the vehicle the next morning. A miracle from God in every aspect. Thank you again to Sam and the whole team for being good people!!!!
Excellent experience. They helped us get what we needed! Would go there again.
Took car in for routine maintenance - got it back in 45 minutes!!
I've been a client of Subaru Olathe for years, and they always have great service - for my car, and on a human level! Excellent all around.
Quick and good service. Relaxed and comfortable atmosphere while waiting. Thanks for the treats!
I'm always treated right at SUBARU of Olathe and there customer service is top notch !!
Great experience. Bryan was able to find out our expectations and get us in the best Forester Hybrid for our wants and needs. He even put up with an older couples trouble adapting to the latest technology. The no hassle approach and fairness of trade made this one of our better vehicle purchases exp.
This was by far, the absolute best, and easiest experience we’ve ever had purchasing a vehicle! We called and told Bryan what we were looking for. Wishing 15 min, we had options, a video, and an application. There was no need for us to go in and go through the hassle knowing what we were looking for. An hour later, we were at the dealership doing a test drive, and an hour later we were out the door. Everyone was so welcoming, no pressure, no sales pitch, no “cloak and dagger” and wasting a day. It was phenomenal! Although our ... Read More DealerRater - Jul 3, 2026
I'd say I had nothing but good experiences with there service staff.
Awesome experience. The team-Troy, Kenya, and Philip - did an amazing job making the experience enjoyable, efficient and within our budget. I would highly recommend Subaru of Olathe and will be a loyal customer for years to come.
I was very impressed with how nice the Olathe dealership was, and how helpful the salesperson and other dealership personnel were that I met.
Chris Yarnell rocked and did great. Chris was the service advisor and hooked us up.
My Subaru is a little older (22 yrs) so I had the 120,000 mile service performed and the service dept also checked out a couple of noises for me. Wonderful service; my car reflects this attention. It’s driving so smooth now.
We were so pleased with our new car purchase at this dog-friendly dealership. Mr. Botts spent 3 hours teaching me about my first EV and helping me feel at ease. I like their straightforward pricing too. The follow up communication seems like it will be very strong too.
This is my 3rd Crosstrek and 2nd purchase at Subaru of Olathe. There’s a reason for this and that’s because it’s quick, easy, and no pressure to buy from Subaru of Olathe! Stop in and see Ariel Frink
This was my first time getting service at Olathe Subaru and I will definitely be back! Waiting area is spacious and comfortable. Wait time was very reasonable and the video they text you of possible issues with your car is amazing! Price seemed pretty reasonable as well. Love my Subaru!
Great service and warm, inviting atmosphere. No pressure on sales, but very informed and knowledgeable on the features of their SUV's. Great experience overall.
"What an amazing experience from start to finish! From the moment I walked in I was greeted with a genuine smile, which immediately set the tone for a great visit. The service was quick and efficient, and I never felt like I was waiting around. The most impressive part? My service tech actually sent me a video showing my car up on the lift, walking me through exactly what they saw and the work being done underneath the motor! It made me feel so informed and confident in the work being completed. This kind of transparency and customer care ... Read More Google - Jun 30, 2026
We are from out of state and had issues with RAB and other sensors. Went to this dealership because it was closest to us. Arrived at 4:30 in afternoon and they were attentive and diagnosed problem within an hour. Problem happened to be in warranty but they couldn't fix it until following day. Provided us a loaner vehicle and had our car fixed by noon the following day. Nice staff, helpful and friendly unlike our hometown dealership which is perfunctory at best to rude at worst. Because we have family in the area and come to KC area often we ... Read More Google - Jun 28, 2026
We purchased a 2026 Outback from Ariel and had an amazing experience!! She was very thorough explaining the differences between the 2026 Model and our 2021. She even told us about the $500 rebate for educators that we didn’t know about. We will definitely be using this dealership for services and any future purchases!!!
RJ is a great service representative to work with!
Best car buying experience! No hassle, no pressure, all were very friendly & accommodating. Loving my new Forester!
Just a quick oil change and tire rotation. Went smooth and service advisor Sam kept me informed on the progress including advising me that I will need a brake job soon.
Phillip was GREAT to deal with. Was able to see the vehicle, test drive and purchase inside of a short time. Being able to have 1 individual help you from start to finish with everything, including the final paperwork was a first. Simple and Easy...thank you Phillip for a GREAT experience!!!
I could not have asked for a better deal on a Pre-Owned vehicle! My sales associate was courteous and went above and beyond!
I mistakenly showed up a week early for a service appointment. RJ not only gave me a spot that day, he helped explain the service options that were different than what was online. He was friendly and helpful and did not pressure me to fix anything not necessary. I was also granted a loaner even though I was off a week. I found out through conversation about the rental options at Subaru and have since rented from them. Thank you RJ and the service team at Olathe Subaru!
Austin Richardson was amazing and incredibly helpful,. The experience was no pressure. I was given time to think about every options and Ms. Richardson did a fantastic job explaining my options to me. Having to get a new car can be stressful, but it was a very relaxed and positive experience at Subaru of Olathe.
made an appointment because my AC failed due to a freon leak. This has been a recurring problem for 3 years now.
A month prior, I was in a pinch to leave town and couldn’t get scheduled at Olathe Subaru, so I took my car to a “supposedly reputable” mom and pop shop to get my AC recharged ( first time recharge this summer ) ….
That shop told me that they added UV dye and recharged the AC. I was supposed to bring my car back to them after I returned from my trip, so that they could find the leak with ... Read More Google - Jun 18, 2026
From start to finish, my experience at Subaru of Olathe was absolutely positive. Chris Y in Service was especially helpful, but everyone at this dealership was pleasant, helpful and engaging. Also, the entire show room and service bays were immaculately organized and clean. This is where I’ll continue to do my Subaru business. Well done, everyone.
Great service & staff!
Great service and a friendly staff. I can trust my car in their hands and know the work will be done right
Amazing facility. Nice people. Great service.
Highly recommend! Derrion went above and beyond, answering all of our questions promptly and thoroughly before we arrived. Jaylen made the purchasing process quick, easy, and stress-free at the dealership. We truly appreciated their professionalism, excellent communication, and commitment to providing a great customer experience.
My husband and I got a great used car at a great price. Phillip was extremely professional and helpful throughout the entire process. Didn’t even flinch when I got hangry towards the end! Much more professional than I deserved and will recommend them to anyone car shopping.
Subaru of Olathe (especially my salesperson Skylar) made a used vehicle purchase pleasant, smooth, and quick! I chose to buy a Subaru largely because of the customer service experience at this dealership, which far surpassed the experience I had with other dealerships while searching for a car. I felt like a priority during the purchase process (they even stayed late to make sure I could wrap everything up same-day), and they accommodated all of my questions at every stage. I highly recommend Subaru of Olathe, especially for a first-time car purchase!
Good sales experience with this dealership. They did not try to browbeat me into buying the "extras" after the sale. The workers all seemed happy and pleasant. We spent maybe an hour total in the dealership. I will be a repeat customer next time we need another car.
We liked that Subaru of Olathe has a low pressure environment and very professional staff who are friendly, but also respects personal space. This is the 2nd pre-owned car purchased from the dealership and both were competitively priced and detailing immaculate! Austin was great to work with, as well as help from other staff. We will not hesitate to look at Subaru of Olathe first when looking for our next vehicle. Robert B.
(Translated by Google) Very good service (Original) Muy buen servicio
I had such a smooth experience here while looking for a new ride. The team was super friendly and didn't make me feel pressured at all, which I really appreciated. They took the time to explain everything clearly, and I felt like they genuinely cared about finding the right fit for me. It was honestly one of the easiest dealership visits I have had in a long time, and I left feeling really happy with my decision.
My recent experience at Subaru Olathe was nothing short of wonderful. From the moment I interacted with our Service Advisor, Chris Yarnell, he was efficient, helpful, and understanding. Thankyou Chris and Subaru!
I would have to say the best dealership that i have ever been to. Its low pressure, nice and very friendly will be going back
I do not mind sitting and waiting with my Dobie until my car is serviced. I have only had to have scheduled maintenance appointments. Everyone at Olathe Subaru are so nice, personable and professional. The dog park is a nice place for Lagertha to relieve herself and we always practice obedience lessons off lead if we are alone in the park. And I have enjoyed all my Subarus[sic].
Olathe Subaru service is fantastic. Chris and Troy are great to work with. We are big Outback fans, but sadly the new design just doesn’t work for us. LP, in sales, worked diligently to find us a 2025, but the car just wasn’t right. But because of our great experiences, we were determined to find a certified 2025 like we like, and it looks like we have! So our 4th Outback will soon be going to Olathe Subaru for service! This is a great dealership!
I bought a 2025 certified pre owned Subaru Ascent from here a few weeks ago. Jaylen was very patient as I test drove the vehicle a couple of times before committing to purchasing on my 3rd visit. He had me in and out within 90 minutes on the purchase date which was great, he wasn't thrown off about working with my credit union unlike another Subaru dealer in the metro area. The title paper work for me to take to the dmv was very quick as well. Oh, they also gave me a very fair deal on my trade in. The ... Read More Google - May 23, 2026
I had an appointment to inspect my car. The agent took me in on time. I noticed the facility was spotlessly clean. It was the cleanest, neatest car dealership I have ever been in. They sent me a video and a visual walkthrough by the car technician about the issues with my vehicle. It was very detailed and thorough. Excellent experience all around!
Fast courteous service! This is our 1st Subaru and we are impressed! Thank you!
Quick, efficient, professional and super knowledgeable! Sam and Dayana were excellent at explaining the process, services and even helped me plan for the next 6-12 months. It is evident how important customer service is here!
I brought my car in for an AC noise/temp concern on Saturday morning. I was originally quoted $500 and told I would receive a wait time when they knew more. I had to call the dealership and text Kyle a couple times throughout the day as I never received an updated cost or time estimate. I was unimpressed by vague answers and was not notified about my car needing to be there through Sunday/Monday until 7 minutes before closing time. I had to get an additional night at my hotel (I’m not from here) and was not offered a ... Read More Google - May 18, 2026
After looking at a couple other local dealerships, I knew Subaru of Olathe was different! 🤩 Walking in there after all the haggling and texts and calls from the other dealerships, this felt like a breath of fresh air. I worked with Austin and could not have had a better experience with her. Super straight forward, EASY, beautiful and comfortable waiting areas. I test drove Saturday and planned to return Monday morning to complete paperwork and I wish I had driven it away that very day! Drove off today after getting my picture taken by Austin and immediately had to write ... Read More Google - May 18, 2026
Troy - service associate at Subare Olathe - was great, fast, addressed all issues. Thank you
Ariel Frink was our salesperson. She was professional and made it the best car buying purchase we ever had. I would recommend her and the dealership.
Always like being at. Staff are so friendly. Knowledgeable and caring. Thank you. 😊
As a first time buyer of a brand new vehicle, Bryan made the entire experience surprisingly painless, which I honestly didn’t think was possible at a dealership.
I actually came in with a completely open mind and was fully prepared to buy a totally different car. After visiting four different dealerships and feeling like salespeople either weren’t listening to me or thought “wrong color, wrong car” was close enough, I was getting pretty discouraged.
A friend recommended I check out Subaru of Olathe, and the second I sat inside the Impreza, I knew it was my car.
Bryan ... Read More Google - May 11, 2026
Justo did a great job keeping me in the loop about my car. Best experience with a service department and adviser.
Olivia was my sales agent. She got me exactly what I needed, quickly and efficiently! I was able to get a good trade in offer and was happy with the financing and monthly payment. It was no pressure - unlike prior new car buying experiences. Highly recommend Subaru of Olathe!
I had a great experience at Subaru of Olathe. The building is so nice and the people are warm and welcoming. I was able to test drive the car I was interested in with no pressure. And then when I did decide to purchase my salesman, Bryan, was absolutely awesome! Everything was fair and he worked hard to get me a deal that I could get behind. I would highly recommend them to anyone interested in a used our new vehicle!
Everything went smoothly until I approached my car to leave. I noticed several marks on the driver's door that appeared to be scratches between the handle and the side view mirror. I got RJ to look at them and he took it to the detailing dept. After waiting another 45 minutes, RJ came back to say it had just been "dirt" which was removed. Everything looked okay and I left.
Austin was amazing and very helpful in answering every question and always getting additional information as needed. I was very impressed with the customer service and the support that Subaru gives to environmental issues
I usually don’t enjoy taking my car in for maintenance but when I do its because of Subaru of Olathes knowledgeable friendly staff and the top of the line waiting area. I know I can trust my car is being taken care of.
Had a fantastic experience working with Jaylen. The service department is top notch. I really can’t emphasize how fantastic the customer experience at this dealership is compared to every other dealership I’ve ever dealt with. I have a feeling we are going to be lifelong customers.
My experience was at Subaru of Olathe was a comfortable and positive one. Oscar and Philip were easy to work with, very knowledgeable about the Crosstrek Hybrid I bought, and refreshingly low-key vs. hard-sell, from the sales process through presentation of extended service options. I highly recommend this dealership.
I purchased a 2022 Acura MDX and couldn’t be more satisfied with the process. Ricky was knowledgeable, didn’t pressure me and a pleasure to work with. I’ve been a sales professional for 30 years and their process was refreshing. No document or any hidden fees and a fair offer for my trade in. I’m buying my next car from Subaru of Olathe.
In all my years buying a new car, Subaru of Olathe was by far the smoothest and best experience I've ever had with a car dealership. Additionally, Austin Richardson, was fantastic as she was very kind, patient and knowledgeable. She gets my highest rating for customer service skills and should be your go-to person when buying a new Subaru! We love our new 2026 Subaru Crosstrek and still marveling how easy it was working with Austin and everyone at Subaru of Olathe. Shout-out, too, to Caesar for his upbeat and friendly personality as he did our walk-through on all the ... Read More Google - Apr 28, 2026
i won't let anyone else service my Outback!
Bringing my car in for service at Subaru of Olathe is always a pleasant experience. The area is clean and bright, and the service representatives are friendly and professional. I especially appreciate being able to call or text my representative while I'm waiting if I have a question. My service representative this week was Samuel. Thank you for always taking such good care of my car!
Bryan was excellent to work with. He stayed in communication the entire time and made the buying process easy, even while I was overseas. He went above and beyond to help me secure my BMW. I’d definitely recommend him to anyone looking for a hassle-free experience
Lyle is my service tech and a good person as well and very honest.
Chris took exceptional care of me at my appointment. Things that were told to me at delivery that wasn't done Chris got everything taken care of in a timely manner. Thank you
The staff and management at Olathe Subaru created one of the best experiences that I've ever had when purchasing our new 2026 Subaru Ascent Limited. The entire process from start to finish was flawless, everything from negotiating the terms to getting the finance paperwork finished was nothing short of amazing. I would like to say thank to Steve Botts, Kevin Knight, and the rest of the Olathe Subaru team for making this such a great experience.
Listen. These guys installed an entire down pipe (recall job) in less than an hour and 15 min. Incredible. Great waiting area. They have fluids and snacks. Just look out for one rude service guy. He needs a snickers bar.
We had such a great experience buying our first car here, and a big part of that was thanks to Austin! She was absolutely amazing from start to finish—friendly, knowledgeable, and never pushy. As first-time buyers, we had a lot of questions, and she took the time to explain everything clearly and made us feel completely comfortable throughout the process.
Austin really went above and beyond to help us find the right car for our needs and made what could have been a stressful experience feel easy and exciting. We truly appreciate her patience and professionalism.
If you’re ... Read More Google - Apr 16, 2026
On time. Personal attention. Love the video from the crew as they keep my 2018 Forester running smoothly - ready to take a road trip!
I truly had the best experience at this dealership! I felt taken care of and never felt like the sales team were trying to take advantage of me. It was fully seamless from Kenya being so helpful and Jen going out of her way to make sure I am comfortable with the deal being made. I completely understand now why all my friends prefer Subaru.
I had to order a new tire from Subaru of Olathe because I had a slow leak that was unpatchable. I was given several options but since my other 3 tires still had great tread, Chris gave the option of a shaved tire that would match my other tires and would save me a lot if money. It only took one day to get it in and put on and it’s working great! They also found a nail in another of the tires and it was patched at the same time. I always feel safe driving my Outback because I ... Read More Google - Apr 11, 2026
The A/C went out on my 2024 Forester at only 15,000 miles. Troy was my service manager who guided the whole experience. He was on top of everything from start to finish. He was patient, reliable in calling with status updates and worked diligently with the technician to complete my car’s servicing. Just a totally positive experience. I would definitely give him a 5 star rating.
Subaru of Olathe is great. The service is fantastic. Hector and the crew had my car out in less than an hour for oil change, tire rotation, and air /cabin filter replacement!
This is the second vehicle I have purchased from Olathe Subaru since January. I purchased an Outback and last week we picked up a brand new Forester Premium hybrid. We received and extremely fair trade value for our 2019 Ford Escape. The entire team at Subaru of Olathe is fantastic. I will recommend them to anyone. The process is honest, zero pressure, and seamless. We got a great rate and top of the line concierge style service. Please visit Jamal and his team at Subaru of Olathe. You won't regret it. BTW the price you see on-line is the price ... Read More Google - Apr 9, 2026
Very happy you were able to work us in to take care of the recall issue.
After having a horrible experience at another Subaru dealership, I went to Olathe. I was hesitant but had the best experience. All aspects of the process were better. Bryan and Ashmed were fantastic. I love that you work with one person through the whole process- no being handed off to different departments. The experience was great and i will definitely go back!
KYLE through the service side has fantastic customer service skills, was kind, knowledgeable, receptive, and extremely efficient. OSCAR and OLIVIA from sales were the dream team when I purchased my premium 2025 Forester. Thank you Subaru for having an all-star team. Update, I recently was in for work that was under warranty and was in and out in less than an hour. That very much impressed me. Also, the service tech was extremely professional, knowledgeable, quick, and efficient despite the lead manager leaving 1 week ago. His name is SAMUEL. Another 6/5 star experience. Thank you again 🙏🏼 ⭐⭐⭐⭐⭐⭐
I drove about 2 hours to this dealership, I have never had a car purchase this quick. Friendly, courteous, and customer-centered. I will definitely recommend to anyone. Subaru of Olathe, among the stars.