Customer Testimonials
Great service, beautiful dealership, very knowledgeable respectful staff! Love Olathe Subaru.
BEAUTIFUL! New facility. Very easy to get to new location. Very, very, prompt, polite, professional service at a reasonable price.
Best customer service I have received from a dealership!
Since May 2023 when I purchased a 2024 Crosstrek, I've gotten exemplary customer service from all the employees at Subaru of Olathe. The dealership's new location off of 119th is a more spacious and comfortable space as well as easily accessible.
Subaru of Olathe made purchasing our new Crosstrek an easy and pleasant experience. All pricing was transparent as promised. They even came to Lees Summit to pick us up (in our new car) when it was time to purchase.
well trained staff and excellent experience.
Service was friendly and well done. Addressed all my needs.
New dealership is very nice. Comfortable chairs, a dog park and a good selection of free snacks and beverages. Service continues to be fast. Got an oil change with multipoint inspection in about an hour.
Super new facility! Great service and customer care.
Once again they have went above and beyond for me. I could go on and on about how great this group is but I will keep it short. I love everything about this dealership and ever single person that works there is truly sweet and amazing. There is no other dealer in the area can hold a candle to these guys.
Absolutely the best car buying experience ever. 100% recommend!
Great service department. New location is amazing.
I went to the Olathe Subaru new building yesterday for the first time to have my Outback's oil changed and tires rotated. We've purchased 4 vehicles from them over the last 20+ years, and they are so much better than any other Subaru dealership in the Metro area! Their new building is simply gorgeous and so easy to find off 119th Street on the north just past I35. The interior is spacious and more customer friendly than any dealership I've ever been in; and that's saying a lot because I grew up in one - my Daddy owned ...
Smooth check in and wait in new lounge in new facility. Staff was polite and car maintenance completed in a reasonable amount of time.
I love the new location! I'm a long-time Olathe Subaru customer, and I was really impressed with my service experience today. My Service Advisor, Carly, was extremely knowledgeable, professional, and pleasant to work with. I received text messages throughout the appointment to keep me in the loop on their progress. The wait time was literally a fraction of what it used to be compared to their previous location. They have tons of private waiting areas and work pods for appointments that take longer, but I was in and out fast today.
Grateful for advise on tires and offering plush Solaris chew toy for family.
Fast friendly service
I had good, friendly service and an easy buying process. Very happy with the used Subaru I purchased and with the ease and value of trading in my old car.
I drive from Wichita to Olathe for my service. I bought my Ascent over a year ago and was by far the easiest, most transparent and enjoyable vehicle purchase I’ve ever made! I did most of my paperwork and transaction via internet and phone. Ariel and the staff are a great team. I’ve dealt with three other Subaru dealerships and believe me, this is the dealership where you should purchase. Service department is excellent and the entire staff top notch. Marie helped me out with getting a day and time for service and diagnosis of an issue. She ...
It is set to open at this new location on Nov. 6, 2023. Until then, they are 505 South Fir Street, a few miles southwest of here.
Great experience, terrific service.
Great car buying experience. Jeff Creach was awesome to work with. Highly recommend this dealership.
Olathe subaru have made car buying easy. the cost of my car was the sticker price plus the JoCo tax. Zero hidden fees. Quality used cars at fair prices and good people to work with. I'll look at Olathe subaru for any and all of my car needs. Thanks, Matt
Didn't have to wait so long which was a big surprise and had a car wash,
I’ve had a new ps rack put in by them, they made the process very smooth. On my 2015 sti I try to do all services and mods myself. Josh Hayes in parts is awesome! Super helpful with any questions I have and even helps me double check that I’m getting the right part. Would highly recommend taking your Subaru here or ordering parts from them.
Service was completed in a timely manner and all my questions were answered.
Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out.
I had a great time buying my new Crosstrek Sport. There are no extra fees of added prices, everything was just as it should be!! No pushy salespeople!! Jaylen is an excellent guy and took care of everything from the sale to showing me how to use the features in the car. Olathe Subaru dealership, Thank a you!
Ricky, with Subaru of Olathe, helped me and my daughter through the process of buying her first car. A number of other dealerships were very pushy and annoying but Ricky was low pressure and responded promptly to all of my questions. All of the staff I dealt with, which were about 5 people, were very friendly and helpful! I was able to take care of some of the paperwork on-line which reduced the time spent in the dealerships. And the whole process was a smooth as it could be! I would also like to give credit to Alex, who is the ...
Had a great experience there and treated royally by all we encountered
Great group to work with. Sales rep Ariel is quick to respond and knows her stuff. The entire team was very helpful and not pushy. Entire process once in the store was very smooth and quick. Loving my new Subaru.
Fast and efficient service! JC returned it to me washed and ready to go in under an hour!
Always on time and efficient. Great staff!
From test drive through pick up Jackie Barr was able to provide all the answers to our questions. We ordered our Crosstrek on our first visit. 6 weeks later we are the proud and happy new owners of a beautiful vehicle. We couldn't be happier with the details and process. We would gladly and enthusiastically recommend Jackie and Subaru of Olathe for your vehicle needs.
Very helpful staff. My 8-year-old Subaru hasn't needed much work done to it, but this location's service and repair shop is great. Fixed the A/C compressor on my Legacy quickly and effectively.
Ariel was AMAZING to work with. She answered every question, was prompt, never pushy and made the whole process smooth. Would 100% recommend!
I didn't end up buying a car here because I went with a different brand but wanted to leave a review because I had a great experience. Bryan, the salesman, was very knowledgeable, kind, and helpful. Jordan, the sales manager, was also helpful and understanding. I very much appreciated the fact that nobody at this dealership was pushy and that everyone was very patient as I learned about their offerings. I'd recommend this dealership to anyone looking for a Subaru!
The Subaru of Olathe service team provided professional, courteous service for this latest appointment as they always do. Thanks
Appreciate the extra effort at obtaining approval for service from fleet maintenance company.
Service was efficient and prompt. The waiting area and restroom were clean. Service personnel were friendly. Free coffee, etc and carwash.
Kept me informed throughout the process, done quicker than they estimated. Treated me with great courtesy.
Just wanted to shine a light on the ever effervescent Derrion! He made buying my Ascent (something I was NOT looking forward to) so painless. He also saved my behind by offering Subaru's roadside assistance; which at first I was skeptical of as an upsell... but asked for reassurance from Derrion that it was worth it. Found out today that it totally is. Had a nail in my tire, and Subaru had the tow guy out to me and my tire fixed all within my son's naptime! Finally, I would like to add that Derrion has great pens. ...
I had a wonderful experience buying my new Subaru at Olathe Subaru. Oscar and Bryan were great; they are the reason I chose to by my car at Olathe Subaru. Thank you!
Austin was a pleasure to work with. She was very friendly and helpful and made us feel comfortable. She answered all of our questions directly with a smile.
Love this Subaru dealer! Fantastic customer service. Keeps you informed while getting your car worked on. And follows up with you too!
Leased a car from them not too long ago. They gave me best prices out of 3 other Subaru dealerships in the area. It was one of the lowest pressure sales I’ve ever been through honestly. Great people 👍
The tech who helped me was fabulous. I felt pampered while I waited for my service on my car. She explained everything. It was a perfect visit.
We just bought our Forester earlier this year and had our first maintenance appointment last week. We loved the convenience of the online scheduler, and the visit overall was quick and painless! It's so nice that they have a comfortable area to wait in, and that they offer complimentary snacks and drinks. They also washed the car for us! I don't know if anyone "looks forward" to these kinds of things, but I certainly won't mind when it's time to go back!
Very friendly and helpful staff. Everybody was glad to answer questions help. Low key no pressure buying experience
Great experience. I was able to buy and pay for the car by text/phone. It came 2 weeks early and was perfect. Process and paperwork was easy. No admin. like so many other dealers!!! (Save $500-1000 dollars) Best place to buy a Subaru.
Best sales experience we've ever had. Bought from other Subaru dealers in town - BIG mistake. Olathe Subaru is "the real deal". Looking forward to may good year ahead with them. Thanks Aerial
Update 9-20-23: Disappointed at the follow through after purchase. Once the sale was done the other things that were agreed upon has been rough to put lightly. It's one thing to make the sale, but follow through is absolutely necessary. I hate buying vehicles. The pushy, shady sales person always giving me the "buy now" speech, blah blah blah. NOT AT THIS DEALERSHIP! Ricky and his team were some of the nicest, helpful, folks I have dealt with purchasing a car in years. Answered all the questions, very professional, kept us up to date on process. ...
As a person thats bought MANY cars before, thia was hands down the BEST car buying experience. Bryan and Jackie are the dream team! They were so welcoming and friendly. Not only that, they were extremely knowledgeable about the cars and amazingly patient with all of our questions. The entire time we were there, they always made sure we were comfortable, never let us sit around and wonder what was happening next, and the entire process was well run and organized. Additionally, ALL of the staff were super friendly and we felt like we were just there with old friends. ...
This is a "go to" dealership. Our experience with sales and service have been first-rate - knowledgeable, professional and prompt. We are most happy with Subaru of Olathe.
My only complaint, service was fine, is that my oil change and tire lights continue to come on. Were these not shut-off? Two days after I brought my 2014 Forester in, they are still lighting up. Thank you.
Service department is always dependable and professional. They have a comfortable waiting area.
I have used Suburu Maintenance for the last four years. Everyone is friendly and they know what they are doing. A+ is my review
I am driving my first Subaru ever and find the car superior in its performance. In addition, ALL of the Subaru team provide customer service beyond any that I have experienced. A special acknowledgment to Alex, Lawson, Troy, James, Kevin, Sara and many others whose names I am not recalling. I greatly appreciate their standing behind the product and always willing to answer any of my questions. Thanks So Much!
Just what a Subaru owner ought to experience at a Subaru dealer when it comes to quality service for loyal customers. After years of mediocre service, the new ownership has transformed Olathe Subaru culture into a customer-first approach with respect for our concerns, attention to detail, and first-rate service. Once again, I can without reservation say I am a "proud" Subaru owner and glad to be a loyal fan for 40 years. No need to quality my statement with "except for our local dealership" any longer. Way to go, Olathe Subaru! Looking forward to your relocation to ...
Extremely helpful and low pressure. Shannon was great and knowledgeable. Will buy from them again when needed
Thank you for the great car buying experience! I was all set to hire the car girl from TikTok because the thought of trying to find a car and negotiate a deal was exhausting. Then I found a beautiful 2022 Impreza on the Subaru Olathe site. Jordan W. reached out and worked with the service department get it inspected and Subaru certified that day so I could test drive it after work. Of course, I fell in love with it on the test drive and bought it. It was so simple! I said I here's what I want to pay ...
We bought our first new car and Subaru here. We worked with Jeff. He was amazing. The whole situation was phenomenal. They were so caring to us, and helped us with every question we had. I will forever recommend Subaru of Olathe to anyone. Plus the swag cups we got were awesome! I love my new car!
Oscar, Kenya, Troy, and Josh all did a fantastic job getting us into our new Forester. We are now a two Forester family. Subarus from Olathe have served us well for the last nine years and I hope they will continue to do so.
It was a very good experience from first contact. I believe Steve was his name. He was very friendly and courteous. He was not the final sales person, but he got the ball rolling and I purchased a vehicle from them. Ryan the sales person was the same. Very courteous and friendly with what seemed to be a lot of experience. He got me in and out in about an hour. Well done. I am in the customer service industry and you definitely do not find that kind of service nowadays. Thank you both.
The sales team was easy to work with, and the service department is the best in town! I have had a couple of issues with my car in the last few years, but the team was so helpful each time. I can not thank them enough for the work they have done. They have always been honest and involved management when they weren't 100% sure of something. I greatly appreciate that they are willing to reach out to Subaru on my behalf as well as take care of any warranty issues for me.
My experience with Olathe Subaru was amazing. They made me feel like my time was valuable by making the purchasing process fast and smooth. I felt appreciated as an individual and that my business mattered to them. As far as my Forester, the drive is smooth and the gas mileage is great. I will definitely be a returning customer.
Very positive experience. Fair, transparent price for vehicle, put on new tires of our choice, replaced timing belt as it was overdue for replacement, good price for trade-in.
Very appreciative of the time and effort that they afforded me and the time they spent helping me. Thank you
We had a tire go flat and needed our first maintenance. We called them in the morning, dropped our car off and it was done in under 2 hours. Our service advisor was great and kept us posted on everything.
Got a oil change and they even washes my car. Was there no later than 30 mins or less.
I was in a tough situation and needed a car quickly. Devin helped me figure out a car, a plan, and worked around my schedule in every way possible. Alex was also a huge help. They made everything quick, easy, and efficient. While also making sure I was setup and taken care of. 10/10 recommend buying a car here!
I drove 3 1/2 hours to buy a specific car from Kia of Olathe. They sold the car to someone else before I got there and it took 25 minutes before a salesman even talked to me. We noticed the Subaru dealer down the street and looked there before driving back 3 1/2 hours. They just happened to have a special order car that normally is not on any lot. It was a fully loaded Subaru Ascent Touring in the color we wanted. They salesman were great and the Sales Manager Ariel was fantastic. we worked out a deal in under 30 minutes with no hassle ...
Purchased a used vehicle from Subaru of Olathe, the whole process was smooth, staff was friendly.
I was here a week prior and had to get a new tire from a sidewall puncture. I was frustrated and not happy but they got me squeezed in and got me taken care of. The following week, I scheduled an oil change here after I got treated poorly at McCarthy Subaru in Lawrence. Olathe is a further drive for me but even though they were busy, they got me taken care of ahead of the estimated time. I asked a question about my tire and Carly went above and beyond and looked into it and even refunded me from ...
The service department is top notch …. From ease of scheduling, to arrival, to wait time in comfortable waiting area stocked with beverages and snacks ….. to clear explanations of unexpected problems …and when all is done your car is washed too … can’t beat it !!!!!
Very good personal service. Dealership personnel provided very helpful information regarding the purchase of a vehicle.
Initially, we were going purchase a used 2022 car but ended up purchasing two new cars - 2023 Black Ascent Onyx Limited and 2023 Grey Ascent Limited. I am thankful the staff helped work through our questions and concerns. Overall, my experience at Olathe Subaru Car Dealership was great. It was so good that my in-law purchased a car from them few weeks later 😃
Thank you to Jackie and Shannon for taking such good care of us during the purchase of our 2014 Kia Sportage!! I love the "no pressure" sales process and making this purchase as painless as possible. If you value quality service and great people to work with, check them out when looking for your next new or used car!
David, Renee, and Rob were amazing! Thanks, guys!
Me and my wife had an experience buying a new car from Alex and Blaine! We took as many test drives as we wanted without any pressure and Alex kept us informed on every step of the process. We had a family wedding on the pickup day and Blaine drove the new car to our door to swap them out! Would highly recommend buying from them.
Friendly environment. Was given timely updates about my order. Jeff was great and very helpful throughout the process. Would recommend to purchase from this place.
Devin was exactly what you are looking for in a car salesperson. She was knowledgeable, efficient, great at communicating, and was never pushy. We didn’t end up buying a Subaru - then car we landed on had more cargo space, but I would highly recommend Devin and this dealer.
Everyone is awesome here !!!
This dealership is GREAT!!! Great people with no pressure buying. We've bought 2 vehicles from here and the service and experience was excellent!!!
Great experience! Austin was super helpful showing me the Ascent, then Ricky was fantastic to work with throughout the whole sales process. Easily one of the best car buying experiences I’ve had!
Great experience with parts and service even for obscure requests. Every time I need something they are helpful, friendly, and fast. The shop foreman went well out of his way to get me out of a bind that any other place would have squeezed me for more money. 10/10 will come here again.
I can't go on enough about this Subaru dealership. I was recommended to the Olathe location by a previous employee, I've bought parts here, I've had my vehicle serviced here, had diagnostics done on my Subaru, and have now purchased a pre~owned Honda CRV from them recently. I have always received above and beyond service in every department. My sales mgr. Blaine, sales mgr. Jordan, Oscar, Jalen, the service department and detail department all went above and beyond getting me into my CR-V as quickly and efficiently as possible! I can't thank you ALL enough ...
I have been a Subaru Outback driver since 2012. I was always under the impression that dealerships were way more expensive when it came to a being a regular service provider for my vehicle. I drove a Subaru with turbo, and my turbo went out and needed replaced. I contacted Subaru, after the fact to compare pricing, and their price was lower and they could get it in quicker. The turbo went out again in less than a year and had to be replaced again. Should've taken it to Subaru Olathe. Also, after taking my Subaru to the quick oil ...
We were there just looking around on a hot summer day. That didn't stop them from giving great customer service. Good energy from the staff. Small dealership and great service.
Took my wife's Outback in for its first oil change and tire rotation this week. Happy with the service, it was done within the projected time. A little unhappy that three days after having the service completed we received a card in the mail for a complimentary first oil change...it will expire in one month leaving it unusable. Poor timing on the department in charge of their mailings! UPDATE After talking with Olathe Subaru GM, Kevin, we were refunded the full amount of our service bill for our first oil change. Appreciate the great customer service! Looking forward ...
We recently purchased a Subaru Outback Wilderness at Subaru of Olathe and it was the best experience we have ever had in purchasing a vehicle. We didn't have to wait hours and everyone was very efficient.