Customer Testimonials
Olathe Subaru parts and service are excellent. I recently had an issue with a part I ordered. The parts department corrected the problem and service installed it at no cost. A really great dealership.
Winter storms in Oz precipitated an emergency wiper blade pit stop this week. Nicholas, Subaru Olathe parts dept ninja, stepped up with an over-the-top, extra mile assist. Grateful for his responsive, professional attention to detail and generous customer experience gesture.
A huge thank you to the service department! While at our daughter's volleyball practice, we discovered our tire was nearly flat. After waiting an hour for a tow company, they called to say they weren’t coming. In a panic, we called the service department, and they kindly offered to help if we could bring the car in. Once we arrived, they quickly identified a small leak, swapped out the tire for the spare, aired up the original tire, and marked the leak. Even though they had already closed, the team stayed late to make sure we could get ...
I had a fantastic experience at Subaru of Olathe! The dealership has a welcoming atmosphere, and the building is beautiful, which made the entire experience even more enjoyable. I especially enjoyed working with TJ and Shannon—they were both so helpful and stayed late while for me to test drive vehicles to make sure I found the perfect fit for our family and lifestyle. The whole process was low-pressure, which made it a stress-free experience. I’m absolutely loving my new Subaru and highly recommend Subaru of Olathe to anyone in the market!
*I was not asked to write this review nor am I being compensated* I have had 3 Subarus now and this was my first time purchasing at Subaru of Olathe. The experience was phenomenal. I walked in the door at 9am and signed financing papers by 10am, driving away by 10:30am with a bunch of goodies. The only surprises were positive — I got the advertised discount AND the lowest rate from Subaru _without even having to ask_. There wasn’t even a dealership/admin fee! The salesman (Lawson) was very calm and collected, making the entire process smooth and anxiety free (...
Courteous, professional, no pressure.
We had a wonderful experience with Subaru of Olathe. They had to bring in a car from another dealership and it was there the next day. Shannon answered all of our questions about financing and made the process easy and straightforward. James knew everything about the car and was wonderful to work with. Highly recommend this dealership if you want an efficient and transparent experience. The car is pretty awesome too! 🙂
I am so happy with my Subaru!! If you go, make sure to get Steve Botts and Jaylen Britton to hook you up. They worked past closed in order to find a car suitable for my budget as a first-time buyer. So happy, and thank you all very much!!
A huge shout out to RJ and the service team at Subaru of Olathe ! I recently moved to Kansas from Canada and brought my 2024 Crosstrek with me over the border. I took it in for scheduled maintenance and a software update and there was a bit of confusion on my part of cost/warranty because the car was purchased in Canada. RJ took care of everything including reaching out to the dealership in Canada and ensuring I was brought up to speed while answering all my questions. I received excellent service and care - many thanks and I highly recommend ...
I bought my first Subaru at Subaru Olathe and had a great experience working with Jaylen. He answered all my questions and I had a zero-pressure buying experience. I also got to work with Skylar who told me all about the car I was interested in and helped keep the process moving smoothly. The longest part of the process was determining the value of my trade-in which is to be expected and we reached a number I was happy with. The buying experience is even smoother because the dealer doesn't add last-minute fees: the price you see is the ...
I have a fantastic experience with sales person Jeff Creach and the rest of the staff. No sales pressure and a very good price up front, with no fees.
We had an excellent experience at Subaru of Olathe. Shannon and Steve, our sales team, answered all of our questions and were very energetic in making sure they found the perfect Subaru for us. We love the no haggle, hassle free sales model. The showroom is big and bright with plenty of places to sit and complimentary snacks and beverages. In our search for a new Subaru, we visited other dealers but Subaru of Olathe was, by far, the best!
Derrion, Reid and the rest of the team at Subaru of Olathe have made me a believer in their process: they don’t sell cars, they help people buy cars. I got my first Subaru this week after a collision totaled my old car, and Derrion was genuinely kind and helpful. It was the smoothest dealership transaction I have ever experienced, and I have already recommended them to several people. Thanks, Derrion! I appreciate you and your colleagues!
Olathe Subaru is a great place to purchase your next vehicle if you want a no hassle and streamline experience. Olivia and JB were great to work with. I highly recommend.
I had an excellent experience with Bryan and DB at Subaru of Olathe. This was my first time purchasing a car and these two (alongside the entire team) helped me find exactly what I needed and supported me so I could make a confident decision. I would highly recommend their services for ease of purchase as well as outstanding customer service.
Everyone is super friendly and helpful! Worked with us on all of our questions and didn’t pressure us at all about anything.
Amazing service and great customer service
Very nice. Had two warranty issues after sale and they took care of them promptly.
Bought a new WRX with the help of Lawson and JD, couldn't be happier with the experience of buying this car, this dealership is no pressure, transparent, and fair. Will definitely be recommending this place for a long time!
Very happy with my experience at Olathe Subaru! I went in Saturday and walked away with my dream car - a 2023 white Subaru Outback Limited. The staff was friendly from the moment we walked in. Additionally, we were allowed to test drive the car without a salesperson riding with us which allowed us to speak openly about our thoughts. When we returned, we were helped by Jaylen who was thorough and a straight shooter. I was able to get a lower monthly payment than I originally hoped for and no hidden fees. Can’t say enough kind things about him. ...
Lawson, Austin, Jackie(sp?), Kenya we're all amazing when I bought my first car, and my first Subaru! They answered all my questions and were extremely patient with me as I navigated through my first new car purchase!
The folks here were amazing in helping me purchase my first brand new car! Very low-key, good vibes and no pressure during the whole process. After my old car was totaled in a t-bone accident, I was in desperate need of a safe and reliable vehicle. Shannon, Skylar and Jackie were friendly and knowledgeable and were able to answer all my questions and help me make the best choice. I'm in love with my new wheels and my baby will be as safe as can be in my new Subaru. Could not recommend them enough!
This was by far one of the best car buying experiences we have had. There was no "let me take this back to my manager" tactics or other selling techniques we've experienced before. Jeff Creach did a great job of presenting their inventory and was transparent about pricing. When we wanted a color and model that they did not have, Jeff worked a deal with a regional dealer to trade delivery spots so we got a car with 6 actual miles straight from the factory. Olathe's no-haggle pricing might seem a little higher than some, but from ...
I recently purchased a Ford Expedition from Subaru of Olathe and had a great experience! I highly recommend this dealership. I specifically worked with Alex V, Jeff C, and James. They were all helpful and made purchasing a new car seamless and so easy. The overall experience was transparent, simple, and all my questions/concerns were addressed. I love my new SUV and am grateful to the team at Subaru of Olathe for helping me find exactly what I was looking for!
I have always had a positive experience with the staff at Subaru of Olathe! I go there for my vehicle's service and they are always professional and helpful, the process is easy, and their waiting area is very clean, comfortable, and nice if you need to do work there.
Olathe Subaru is excellent!!! Lee’s Summit Subaru SUCKS! Let me explain… I have now been to Subaru of Olathe four times for various types of service. They are well staffed, professional, helpful, honest, responsive, and generally provide an exceptional dealership experience. I have interacted with three or four service writers, as well as the service manager, Carly! I had been dealing with serious battery issues for the five years that I have owned my Subaru. At Lee’s Summit Subaru, I have experienced some of the worst customer service: lying, and cheating, and overall terrible experience I have had. (...
Such a great buying experience! They worked with us and our budget. They got us in more than we expected and never pushed or lied to the entire time.
I had an exceptional car-buying experience at Subaru of Olathe. The entire team, especially Ricky and Austin, created a welcoming and friendly environment. They were incredibly professional, answering all my questions thoroughly and giving me the space I needed to think things through—without any pressure. The dealership’s attention to detail, like offering complimentary snacks and being dog-friendly, made the experience even better. I truly appreciate their approach and look forward to working with Subaru of Olathe for many years to come!
I’ve owned/had vehicles in the past but this was my first time purchasing a brand new vehicle. Also my first time purchasing a Subaru. I recently had the pleasure of working with Jeff when purchasing my new vehicle at Subaru of Olathe, and I can't say enough good things about the experience. From the moment I walked into the dealership, I felt welcome and at ease. Jeff was incredibly knowledgeable about the different models and took the time to understand my needs and preferences. He patiently answered all my questions, provided detailed explanations, and never once made ...
Clean, easy to understand the service department process, great waiting area and fast!
Simply could not be more satisfied. As someone who dreads the car buying experience, I was resistant. However, Mr. Kight & his team were so kind. No high-pressure tactics, no hidden fees, just exemplary customer service. We couldn’t ask for more, it truly was a pleasurable process.
We recently purchased a new vehicle from Subaru of Olathe. Our salesperson, Jeff, did a wonderful job in working with us and answering all of our questions. We would certainly recommend him and the dealership to others. Thank you for a quality experience.
Amazing experience buying from Subaru of Olathe. Everyone we met throughout the process was so kind, professional and extremely knowledgeable. We worked with Olivia and James who took such great care of us. We will definitely be repeat customers in the future!
This truely was an enjoyable purchase of my Subaru Outback Wilderness. JD Fincher first worked with me so I understood what trim best fit my needs. He entered my exact optional features into the system for the Subaru factory to build my Outback. JD set my expectations for the two month build time. Jaylen Britton keep me abreast throughout the two month wait/build time. Once the car arrived Subaru of Olathe on the date expected, Jaylen was able to get the approvals for a fair price to my liking. On the day my wife and I picked up the ...
I had the best experience buying my first new car at Subaru of Olathe. From the moment we walked in, we noticed a refreshingly diverse sales team, helpful, friendly, and chill. They educated us on the 2024 Crosstrek and its features and I was sold. I appreciated their clear and transparent pricing and communication. They beat their pushy and annoying competitor's 4th offer the first time with no games. Bryan and Steve were simply the best. When I went to pickup my car, Bryan had everything ready for me to sign and was very laid back and nonjudgmental when I ...
Buying process was straight forward and simple. Sales people were friendly, and helpful. No one was pushy. Appreciate the internet pricing. Good place and good people. Would recommend to a friend or family member.
Great experience all around!
I bought my Subaru here and have had mostly great experiences. I had to redo a service visit once but Kevin and Carly were very quick to assist with situation and get things on track. RJ and Kyle in the service department have also been friendly.
I had an amazing experience purchasing my used car! The salesman and sales manager Reid and Jordon were both incredibly helpful, professional, and attentive throughout the entire process. They made sure all my questions were answered and helped me find the perfect vehicle without any pressure. One of the best parts was that there were no hidden transaction fees, which is rare and much appreciated. They also offered an excellent warranty for my used car, giving me peace of mind with my purchase. I highly recommend this dealership for anyone looking for a transparent and smooth car-buying experience
I have had the best buying experience at Subaru of Olathe. Ricky, kailyn, Bryan, and Austin took such great care of us and were so patient. I would recommend them to anyone looking to purchase a Subaru! They really want to make sure you get the right car and don't mind how long it takes.
Everyone was so nice and helpful from beginning to end! It was a bit stressful for me because I had decided to pay cash for a new vehicle and I had never done that before. Letting go of so much money was stressing me out a bit but no one pressured me and they let me get there on my own! Gave me the space I needed! Got a sapphire blue Crosstrek Wilderness! It is awesome!
What a great experience at Olathe Subaru buying my first Subaru! Jeff Creach and Brynna Hollins were wonderful to work with. Friendly, kind, patient, and knowledgeable. Highly recommend!
We purchased a 2025 Subaru Outback Wilderness on 09/24/2024 from Subaru of Olathe. Outstanding service from our arrival to when we left....so amazed by how helpful the staff were, especially since we didn't arrive until after 5pm, with the dealership closing at 7pm. Big shout-out to Reid and Jeff for all of their hard work, staying long after closing time to get our vehicle sale completed. Would highly recommend Subaru of Olathe to anyone looking to buy a vehicle!
Another GREAT experience buying a new car from Olathe Subaru. This is the 4th car we've purchased here and every time has been very positive. We worked with Lawson and he made the entire buying process go smoothly with very good communication the entire time. The redesigned 2025 Forester is a sweet looking car and we love the bronze color we selected.
By mistake I clicked on one star. I actually had a really good experience their. The crew really tried to help me as much as they could to accommodate my needs.
I brought my car in because I had a slow leak in one of my tires. I had a bad experience with another Subaru dealership that shall remain nameless and almost swore off going to another dealership, but someone recommended the Olathe Subaru service department. I'm glad they did! Kateland was super helpful in outlining my options, including purchasing a tire and having it shaved down to match the tread of the other tires. This wasn't an option I even knew existed! She was spot on with her estimate of how long the service would take and went ...
Brynna and Olivia were very helpful and detailed with everything on the day I bought my car. They explained everything clearly and took their time to not only make sure I understood everything, but were also very hospitable and always tried to make sure we were taken care of.
Absolutely phenomenal experience buying here. Austin and Lawson were very friendly and informative. I enjoyed the pressure free experience and I couldn't be happier with my car
This will probably be the only dealership I go to from now on. I had a great experience with this team. Olivia was the sales rep I was working with, and JD was my product specialist. Olivia was wonderful - she got straight to the point and answered all my questions, no matter how many I had. Very kind and patient. JD was very friendly. He brought the vehicle to my house to test drive and allowed me to take as much time as I needed to "learn" the vehicle. At no point did I feel like they ...
Bought a care back at the end of May 28th this year. Had a faulty wiper fluid sensor on it that I was told would be fixed. A month later June 26th I had to reach out because I heard nothing back about the part. July 11th I finally go in because I was told the part would be there. 2 hours later they tell me the part they have is not correct. August 1st, still NO RESPONSE on the part being back. I called multiple times and was also told "The parts department will follow up with you." ...
My wife and I found dealing with the folks at Subaru of Olathe to be our best car buying experience. The sales person was very helpful and forthcoming with information we had not thought about. She went out of her way to ensure our question were answered completely, never rushed or pressured us to make a decision. Buying this new Subaru has been a excellent experience .
Had a great experience with JD and his counterpart! Loved not having to negotiate and knowing they were getting paid no matter what and weren't going to push me just to make a sale. They were quick and professional and definitely would buy from here again.
We walked in hoping to find a new car, and we did.
I purchased my Subaru Crosstrek last week and could not be more pleased with the experience! The salesman and director were helpful and patient. Ariel explained the differences between leasing and financing, and I was able to choose the best option for me. The car rides like a dream and I love the color. Thank you for your excellent service! I would recommend your vehicles and dealership to anyone.
Great team, gave us outstanding service and made the sales process personable and enjoyable without any of the typical sales pressure. Love the Subaru Outback Wilderness model!!
I reached out via the website and was shortly contacted by an agent at the local dealership. Prior to my visit to the dealership I was able to communicate easily via text and email with the agent. This was very nice because we got most of the details out of the way. So when I arrived it was less than a 2 hour visit to finish paperwork and get introduced to my new car. Very happy with the experience.
Just became a Subaru owner for the second time…..first time was over 20 years ago. So excited! I highly recommend Subaru of Olathe! The car buying process was efficient and easy. The staff was friendly and knowledgeable.
All the staff at Subaru of Olathe were very helpful, friendly, and made the process easy!
We worked with Jeff Creach and he was super nice and knowledgeable. We really appreciated how kind he was even though our dog was a little barky. Also, LOVED the fact that they had a dog park. The people in the service area were amazing too. The car we purchased is fabulous of course. Overall, a great experience!
Just bought a used Legacy and it was a great experience. Price was as advertised and Steve and Ricky were awesome at making our buying experience nothing less than amazing.
First time car buyer here - had the best experience! Austin and Bryan made sure I had all the knowledge I needed to buy the car I wanted. They were very patient and worked to get me the best deal. Subaru for lifer!
My fiancée and I were both in the market for a car each and both Bryan and Austin have been so helpful through the car buying process and quick to answer any questions we had. This was our first time both buying a car and they were both extremely helpful and patient with us.
I was thrilled with every aspect of my experience at Olathe Subaru. Jeff and Reid took care of all my questions. Everything was completed in a timely manner and I was able to drive off with my new Forester that afternoon. I stopped by the next day with an issue and it was taken care of immediately. Thank you. I am looking forward to working with Olathe Subaru.
Honestly, a great dealership experience. You go in, figure out what you want, and get the deal done. As simple as that.
This was truly the best car buying experience I have ever had. I have purchased dozens of vehicles in my life and have never had an easier experience with less pressure. I received a fair price for my trade-in. The price of our new vehicle was posted online and honored at the dealership. We spent one afternoon looking at vehicles and everything else other than delivery and signing was handled from home. If you are considering a vehicle give Subaru of Olathe a look. They are great. Thank you to Steve and Jalden for a smooth car buying experience. We ...
Shannon was absolutely amazing! She answered all of our questions and was very knowledgeable about car buying process. She made the process very smooth and not stressful at all. Plus she even worked with my schedule and stayed late truly going above and beyond.
Very friendly staff and low stress sales environment. Highly recommend!
The time came for me to part ways with a vehicle that my family just had no use for, and James along with the rest of the Olathe Subaru team made selling a breeze. They gave me $2,000 more for my Toyota than Toyota dealerships were offering me, and the paperwork took 15 minutes, a whole 15 minutes less than James told me over the phone. They even gave me a ride home so my wife didn’t have to come pick me up. Talk about exceptional customer service. No pressure ever to buy a vehicle, they honored my wish to sell my ...
Excellent service and with good communication. Highly recommended !
Great buying experience purchasing my new car at Olathe Subaru. The process was quick and easy. Everyone was knowledgeable, helpful, and not aggressive at all about making a sale. It was a refreshing change from my previous car dealership experiences.
Jaylen and Austin were both extremely helpful. Both individuals are knowledge and were able to answer all questions on the vehicle and purchasing. They made me feel comfortable in my purchase and support by Subaru. Thank you both.
I don't tend to leave reviews, but this team did an amazing job of taking care of their customers! We had the opportunity to experience both the service side and the sales side at the new location and they delivered on all ends. I would recommend Subaru Olathe to anyone!
Fantastic. I live in southern Iowa, 3 hours and 40 minutes away. They had a Subaru outback limited that I was looking for, so my wife and I drove down. We test drove the car, and it was what I was looking for except for a clear coat issue that was noticeable and a deal breaker for us. They understood, are fixing it and when done, driving the car to my home, so I don’t need to drive back to pick it up! Shannon and her team fit the company values of HEART (Honest, Empathy, Appreciation, Respect and Trust) and went ...
Austin and Jordan made the process so easy and efficient. Appreciate the service.
Everyone was helpful
I'd researched what cars I was interested in and came in with a list. There were no high pressure sales tactics, no surprise fees, they respected me and what I wanted. I've never been in a car dealership before that I didn't feel on high alert in. I got my subaru forester yesterday and absolutly in love with it. The sales team and managers were wonderful to work with and there's finally a dealership I can say I'm glad to go to.
We worked with Ricky on a completely remote transaction. When we received the vehicle per delivery there were some minor things we wanted fixed. He told us to take it to Ford & they would take care of anything it needed. That is exactly what happened & they were amazing to work with and resolve the issue very professionally. I would 100% recommend them!!!
Bryan and Austin were very helpful walking me through my first car purchase. They laid out the car payment plan(s), showed me the car report, and we're also very patient with me when I was asking questions.
Sales staff went above and beyond. They had the answers to our questions. Made the process easy. Great place to buy a Subaru!
What a great experience! Oscar and Josh made the entire buying process simple, quick, and efficient. I was really surprised at how fast we completed the test drive and purchase. The warm, friendly way both Oscar and Josh guided us really made me thankful we chose Olathe Subaru. I highly recommend this dealership!!
The buying experience was good, quick and easy. My only complaint is that I was given a vehicle with an empty gas tank. The sales slip on the window stated a full tank of gas comes with the vehicle, oh well.
Recently bought my first car ever (a beautiful CrossTrek) here and I found the whole experience great. I test drove some other cars (a Honda and a Kia) and thought that Subaru had the best salespeople out of all the dealerships. I worked with Austin at first, and she was just great. She was polite, informative, and very helpful without making me feel overwhelmed or being too pushy. Out of all the dealerships I explored this one has the best guest experience. When we came back later to actually buy the car we worked with Blaire and Austin. Both were, ...
Just got settled into a lease for my mother in law. Worked with Austin and Bryan on our lease, and it was a phenomenal experience. Had some bad “salesy” experiences before at other dealerships, and the care and kindness here was top notch. Would recommend!
Great dealership for many reasons: -brand new building with free snacks and drinks haven’t used service yet but there were hardly any people in the waiting room-they have a bunch of bays for service -more new cars than any dealership I’ve been since pre-covid -great price for my 2024 Solterra, their first offer was less than another close dealerships last offer! -Fast and easy financing and paperwork -almost zero sales pressure or tactics, they seem to me like they know they have the best prices if you shopped around so let’s stop haggling and get the deal done. ...
I recently purchased a 2024 Solterra EV from Subaru of Olathe and actually had a very enjoyable experience. First things first-the price was awesome. Got there with hardly any negotiation and more importantly from the time I decided to move forward with the purchase to be drove off the lot was less than an hour. They have a team style sales department so even if my family original sales guy wasn’t there he had a counterpart that would seamlessly fill in. Reid was the original sales guy and James the backup. Jaylen was the finance guy and he was very ...
Austin and Jaylen were amazing in helping out with purchasing a subaru. Very helpful and answered all my questions. Super nice and patient.
They were amazing people I recommend everyone to go
Shannon is amazing to work with, super polite and helpful. We test drove multiple vehicles, no pressure and no impatience at all. Toss out everything you know about used car sales people, Shannon is who you want to deal with.
Everyone was exceptionally nice and knowledgeable!!! Great experience!!
We had such a good experience here. We had so many questions and decisions to make when it came to replacing our old car and the folks here were happy to guide us in the right direction and answer all of our questions--of which there were many. Subaru of Olathe is not the closest Subaru dealer to our home, but we would happily drive the added distance to purchase from them again in the future.
The team there is just so nice. I mean really, they actually seem genuinely concerned you are having a happy experience. That being said, they are also upfront and ethical. The deal they stated was exactly what we agreed upon to the penny without any of the greasy bait and switch tactics I've experienced with some dealers in the past.
This is my first Subaru and had a good experience. Nice new facility, helpful and non-pushy staff, was able to test drive on own, easy process.
It's been two weeks and I'm in love with my new Crosstrek!!!! Big shout outs to Bryan, JD and Shannon for such an easy and educational buying experience.
Kevin did an excellent job on going over the aspects of a Subaru. Olathe Subaru has a pleasant environment and they project a friendly and pet friendly environment. Overall it was a very positive experience.
Big shoutout to Josh and Oscar for making the purchase process on my 2021 Crosstrek easy.